Patient Service Representative

Overview
The Patient Services Representative plays a vital role in ensuring a smooth and efficient experience for patients within our healthcare facility. This position involves managing patient interactions and supporting office operations. The ideal candidate will demonstrate strong organizational skills, proficiency in office management systems, and a commitment to providing exceptional patient care.

Duties

• Greet patients warmly and assist them with check-in process.
• Manage incoming calls through phone systems, addressing inquiries or directing them to the appropriate personnel.
• Verifies and maintains accurate medical records and ensure compliance with healthcare regulations.
• Utilize office management software to update patient information.
• Schedule appointments and coordinate follow-up visits for patients.
• Collaborate with healthcare provider to ensure seamless communication regarding patient needs.
• Completes referrals and authorizations as needed.
• Responsible to keeping the front office and waiting room tidy.
• Helps with cleaning responsibilities at the end of the day.

Skills

• Proficient in using computerized office management systems.
• Strong understanding of medical records management and healthcare regulations.
• Experience with EMR systems is highly desirable.
• Excellent communication skills, both verbal and written.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Familiarity with patient support services is an advantage.

We invite motivated individuals who are passionate about patient care to apply for this rewarding opportunity as a Patient Services Representative.

Physical Requirements: Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications: High School Diploma or GED required. Computer experience required. Customer Service experience required. Understanding of medical insurance required. Experience with Medical Records Software and practice management software preferred. Front desk medical practice experience required. Must have a working understanding of OSHA & HIPAA compliance.

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Expected hours: 26 – 30 per week

Medical Specialty:

• Podiatry

Schedule:

• Day shift

Application Question(s):

• Do you love dogs?
• This is a Monday-Thursday part time position. Are you able to work these days?

Experience:

• Medical office: 1 year (Preferred)

Ability to Commute:

• Charlotte, NC 28277 (Required)

Work Location: In person

Salary : $18 - $19