Order Processor

Main Duties & Responsibilities:

· Order Processing: Receive and review incoming orders from customers via various channels such as email, phone, or online platforms.

· Data Entry: Accurately enter order details into the company's database or order management system.

· Order Verification: Verify the accuracy of orders, including pricing, quantities, and shipping information.

· Order Fulfillment: Coordinate with warehouse or distribution teams to ensure timely picking, packing, and shipping of orders.

· Documentation: Generate and maintain order-related documentation, such as invoices, packing slips, and shipping labels.

· Communication: Liaise with customers to confirm orders, provide order status updates, and resolve any discrepancies or issues.

· Plan and schedule team tasks and keep calendar up-to-date

· Assist with bookkeeping and payment collection

· Customer Service: Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction throughout the order process.

· Reporting: Prepare regular reports on order status, trends, and performance metrics for management review.

• Carry out special projects/program as assigned by management.

Qualifications & Skills:

· Bachelor’s degree or equivalent preferred

· 1 years of accounting experience is a plus

· Bilingual proficiency is a plus.

· Attention to Detail: Ability to accurately process and input large volumes of data with minimal errors.

· Organizational Skills: Strong organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

· Communication: Excellent verbal and written communication skills to interact professionally with customers and internal teams.

· Problem-Solving: Capacity to troubleshoot issues, resolve conflicts, and make decisions independently.

· Computer Proficiency: Proficient in using computer software and order management systems. Familiarity with Microsoft Office Suite and ERP systems is often required. Salesforce, SAP, QuickBooks is a plus

· Customer Focus: Dedication to providing exceptional service and ensuring a positive customer experience.

· Team Player: Ability to collaborate effectively with cross-functional teams to achieve common goals.

· Adaptability: Willingness to adapt to changing priorities and procedures as required by the business.

Interview Process:

Candidates will first be screened in a quick phone interview. Those who pass the initial screening will be invited for an in-person interview. Walk-ins are NOT accepted.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $45,000