Emergency Business Office Manager

Manages the daily operations of the Emergency Business Office registration processes within the Business Services/Patient Access Department. Provides workflow oversight for all pre-visit activities to ensure a smooth entry of patients to departmental services while maintaining timely and accurate registrations. Ensures that accurate patient data and financial information is obtained for accurate billing. Keeps patients, relatives, visitors, and registration staff informed by interpreting and communicating established rules, regulations, policies, and procedures related to patient registration. Pursues in-service education for one-self and employees to remain abreast on current CMS regulations and guidelines as related to compliance. Ensures that key Registration indicators are met, which includes, but is not limited to: Pre-service cash collections, denial prevention, and patient confidentiality and contract management activities. Assists with the preparation of the annual budget for operational needs for the area managed. Works in coordination with the Business Services System Analyst and Information Services Programmers to facilitate programming needs to improve/automate processes throughout the Registration area in order to enhance workflow and productivity. Maintains and exhibits a positive, supportive and safety conscious attitude, leading by example.

Qualifications: Associate's degree or higher required but will consider appropriate experience in Healthcare Registration and/or Admissions. Minimum of 2 years previous management or supervisory experience. Excellent communication skills, both written and oral. Preferred experience in training and knowledge of corporate compliance issues in regards to HIPAA.

PI261390829