EHR Analyst I

Position Description

The EHR Analyst I’s primary job responsibilities are to train IHA staff and resolve customer tickets. The EHR Analyst I is also an ambassador of the EHR system to end-users and provides information about workflows, processes and system functionality. Other key responsibilities include creating and updating training materials, conducting site visits, performing chart corrections, and providing go-live support.

Essential Job Functions

• Serves as a liaison between staff and IT professionals to facilitate a common understanding of the clinical standards and process improvement activities across multidisciplinary teams, throughout the lifecycle of clinical systems implementations and maintenance activities. Follows established processes and mechanisms that obtain and respond to clinician feedback.
• Ensures organizational needs are adequately addressed, business objectives are represented and that decisions regarding system development/process changes are viable for the IHA culture/environment.
• Performs site visits to assigned practices to assess current-state workflows and opportunities for further education and training.
• Provides support to customers in numerous ways, including but not limited to: addressing and resolving tickets assigned to the EHR Training and Optimization team, providing go-live support for new or transitioning practices, performing chart corrections, and resolving declined orders.
• Conducts general educational sessions for staff related to new and existing systems and processes, including EHR implementations.
• Delivers course content in a way that meets course objectives and adult learning principals; anticipates areas of difficulty and/or questions and quickly adapts training to meet the needs of students. Provides feedback to students to ensure learning objectives are met and knowledge transfer has occurred. Illustrates the impact of personal health records, patient-supplied data, patient portals and other patient-enabling technologies on clinical care.
• Develops training materials, classroom handouts, instructional materials, job aids, manuals, videos or others as necessary; ensures training materials are adaptable to various learning environments (classroom, remote training, etc.).
• Periodically and systematically updates training materials to ensure that they reflect changes with respect to feedback provided through the evaluation process, input received at meetings or from other sources recommending change or improvements to support an effective training program.
• Conveys information regarding the system and its impact on existing standards, processes and forms in such a way as to gain consensus for new ways of doing business and support to effectively implement those decisions.
• Supports integration of quality improvement and safety-enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards and evidence in a healthcare setting.
• Applies knowledge, data, information and workflow for the support of evidence-based models for health information technology solutions.
• Attends focus groups and meetings as needed to strategize workflow issues.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned.
  
  

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Must be able to work effectively as a member of the Information Systems team.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards, policies and procedures.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respect cultural differences.
• Uses resources efficiently.
• Responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
  
  

Measured By

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

Essential Qualifications

EDUCATION: Bachelor’s degree or equivalent education and experience in health care or information technology.

CREDENTIALS/LICENSURE: Credentialed Medical Assistant (CMA, RMA, NCMA) or RHIT (Registered Health Information Technician) preferred.

MINIMUM EXPERIENCE: 1-3 years’ relevant work experience preferred utilizing EHR (Epic preferred) in a medical practice environment, with strong preference for IHA office experience.

Position Requirements (abilities & Skills)

• Maintains a working knowledge of applicable Federal, State and local laws and regulations.
• Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics and related hardware and software technology, clinical practices, regulatory standards and organizational direction.
• Familiarity with information systems, clinical software and other computer applications.
• Understands system requirements and advocates for development requests with health information technology systems where appropriate.
• Models teamwork within the analyst team and the Information Systems Department; demonstrates the ability to operate in a collaborative, shared leadership environment.
• Utilizes professional standards of care, scientific evidence and practice to evaluate health care programs across the care continuum.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Microsoft Office (Outlook, Word, Excel), e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette and ability to actively listen. Ability to read, understand and respond to detailed written and oral instructions.
• Ability to speak before groups of people, either in-person or virtually, and apply consultative skills to work effectively within assigned areas of the organization
• Ability to recommend findings to administration and/or share information among staff members.
• Competent level of understanding and application of adult learning principles and training methodologies.
• Demonstrates initiative and excellent follow through to ensure resolution of open items.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to troubleshoot problems and questions from end-users and provide resolution and requested information.
• Ability to research, evaluate and analyze alternatives to reach issue resolution.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors and the general public.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and deadlines.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.
  
  

Minimum Physical Expectations

• Physical activity that often requires keyboarding and phone work.
• Physical activity that often requires time working on a computer and sitting.
• Physical activity that often requires walking, bending, stooping, reaching and/or twisting.
• Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
• Ability to operate a vehicle or gain transportation to multiple locations.
  
  

Minimum Environmental Expectations

This job operates in both an office environment and in a medical facility and requires regular walking to various locations around the hospital/clinic. It involves frequent interruptions, competing priorities and significant interaction with people which can be stressful at times.