What are the responsibilities and job description for the Customer Service Specialist position at Annabelle & Associates, Inc. , an Agency of...?
Annabelle & Associates, Inc., an agency of American Family Insurance is now hiring a CUSTOMER SERVICE SPECIALIST to provide day to day service and direct support to new and existing clients. If you’re looking for a rewarding career all while making a positive impact on people and communities, this is a great place to start. We have an exciting position available:
CUSTOMER SERVICE SPECIALIST PRIMARY RESPONSIBILITIES:
- provide personal and professional service to potential and existing customers via text, email, phone and in-person;
- respond to customer inquiries regarding coverage, billing or products via text, phone, email or in-person;
- process changes to policies, renewals, and cancellations;
- advise customers on insurance coverage and risk management issues;
- foster and maintain good working relationships with customers, underwriters, and other personnel;
- maintain accurate client records and documentation.
CUSTOMER SERVICE SPECIALIST SECONDARY RESPONSIBILITIES:
- collaborate with team members to meet agency goals and client satisfaction;
- prepares quotes and applications for coverage;
- provide administrative support.
Ideal candidate should possess a valid property and casualty license OR have a minimum of two years of customer service experience in a related industry AND be willing to acquire license before official start date. Candidate should also have excellent oral and written communication skills, a demonstrated working knowledge of Microsoft Office Suite, the ability to work independently to plan, set priorities and organize work. Must have a valid driver’s license.
WHAT WE OFFER: a competitive salary, health, vision, dental, disability, and life insurance, generous paid time off, paid holidays, use of onsite Wellness Room with treadmills, elliptical, bike, weights, dry sauna and tanning bed, a supportive and appreciative team atmosphere.
TO BE CONSIDERED for this position, please submit cover letter and resume by email, mail or in person.
Job Type: Full-time
Pay: $35,400.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $35,400 - $50,000