What are the responsibilities and job description for the Medical Front Desk Customer Service Specialist position at Anne Arundel Eye Center?
About Us: Anne Arundel Eye Center is a rapidly growing ophthalmology practice specializing in glaucoma, cataracts, and dry eye treatment. Led by Dr. Samuel Boles, a "Top Doc" recognized by his peers, our center is committed to providing exceptional eye care services. We are located at 127 Lubrano Drive, Suite 301, Annapolis, MD 21401.
Position Overview: We are seeking a self-motivated, energetic, creative, and dependable individual to join our team as a Customer Service Specialist at the Front Desk. This full-time position is crucial to coordinating front desk operations, assisting surgical schedulers, and supporting surgery patients. The ideal candidate will have prior experience in a medical practice and possess impeccable customer service skills, with a strong focus on patient care.
Key Responsibilities:
- Provide exceptional customer service to patients and visitors, ensuring a welcoming and efficient experience.
- Manage patient phone calls and inquiries with professionalism and empathy.
- File and maintain medical records using athenahealth EMR software.
- Verify insurance information and procure referrals for HMO Patients.
- Manage money handling and transactions with integrity.
- Utilize Microsoft Outlook, Word, and Excel efficiently.
- Assist surgical staff by coordinating pre- and post-operative patient care and scheduling.
- Foster positive staff relations and delegation to ensure smooth operations.
- Demonstrate flexibility to meet practice needs.
Qualifications:
- Prior experience in a medical office front desk role is required.
- Strong written and oral communication skills.
- Proficient computer skills, including Microsoft Office Suite and EMR.
- Ability to work independently and as part of a dynamic team.
- Strong organizational skills and attention to detail.
Compensation: Compensation is based on experience and availability.
How to Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and why they are a great fit for our team.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: No less than 32 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Medical Specialty:
- Ophthalmology
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $17 - $20
