What are the responsibilities and job description for the Front of house team member position at Anne Arundel Workforce Development Corporation (AAWDC)?
Job Description
Job Description
Description
We are a fast-paced, high-energy quick-service restaurant known for delivering fresh, high-quality food and exceptional customer service. We are passionate about providing our customers with great-tasting meals in a friendly and efficient environment. If you're looking for a dynamic work environment where you can develop your skills and grow within the food industry, we'd love to have you join our team!
We are seeking dynamic Front of House Team Members to be the face of our restaurant and provide exceptional service to our guests. As a Front of House Team Member, you will interact directly with customers, take and prepare bowl orders, and help maintain a clean and inviting atmosphere. You’ll work closely with our kitchen and management team to ensure everything runs smoothly, from order to delivery.
Key Responsibilities
Customer Service : Greet and interact with customers in a friendly and professional manner. Take orders accurately, answer questions about the menu, and provide recommendations as needed.
- Order Management : Accurately enter customer orders into the Clover system, process payments, and ensure that orders are prepared according to specifications.
- Food Delivery : Ensure that food orders are delivered to the correct customer in a timely manner. Verify the order for accuracy before delivery.
- Maintain Cleanliness : Keep the front of house area clean and organized, including the dining area, restrooms, and beverage stations. Follow all sanitation and safety guidelines.
- Team Collaboration : Work closely with kitchen staff and other team members to ensure smooth communication and quick service during busy periods.
- Problem Solving : Handle customer concerns or complaints in a positive, professional manner. If necessary, escalate issues to the Front of House Supervisor or Manager.
- Upkeep of Dining Area : Refill condiments, napkins, and silverware as needed, and ensure tables are set and cleared promptly.
- Cash and Credit Card Handling : Handle cash transactions, credit card payments, and process refunds when necessary. Maintain accuracy in all financial transactions.
- Support and Training : Assist in training new team members as needed and provide support to other staff members during busy times.
Skills, Knowledge and Expertise
Experience : Previous experience in customer service or food service is a plus, but not required. We provide all necessary training.
Excellent communication and interpersonal skills; ability to interact effectively with customers and teammates.
Ability to handle multiple tasks and stay organized in a fast-paced environment.
Strong problem-solving skills with the ability to remain calm under pressure.
Basic math skills for cash handling and processing orders.
A friendly, approachable attitude and willingness to assist customers with a smile.
Benefits
Competitive hourly wage
