What are the responsibilities and job description for the Front Desk Associate / Social Media Manager position at Annie Aesthetic?
Position Overview:
We are seeking a highly organized and personable Front Desk Associate to join our team at a premier MedSpa in San Francisco, CA. We are located in between Financial District and Union Square. The ideal candidate will have excellent customer service skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment. In addition to front desk duties, the individual will also help manage the clinic's social media accounts.
We are offering FULL-TIME and PART-TIME roles.
Responsibilities:
As training is provided, previous administrative experience is not required, but a huge plus. Responsibilities include but are not limited to:
- Greet and welcome clients in a professional and friendly manner.
- Check-ins/outs, schedule follow-up appointments, handle all payment transactions.
- Engage as a resource to provide recommendations for all MedSpa treatments and products we offer
- Mitigate minor client complaints/issues with compassion and professionalism; prompt and accurate relay to management for major client complaints/issues.
- Answer and direct phone calls, schedule appointments via phone and email, and manage patient flow.
- Maintain patient records and ensure all necessary paperwork is completed accurately.
- Assist with administrative tasks including computer data entry.
- Opening/Closing the MedSpa along with minor upkeep of lounge areas.
- Social Media Management:
- Capture content in the clinic daily
- Create engaging and visually appealing content including reels and stories for the clinic's social media accounts (Facebook and Instagram).
- Schedule and post content daily to maintain a consistent online presence.
- Monitor and respond to comments and direct messages in a timely and professional manner.
- Engage with the online community, fostering positive relationships and addressing any inquiries or concerns.
- Collaborate with the marketing team to align social media efforts with overall marketing strategies.
- Analyze social media metrics to measure the success of campaigns and suggest improvements.
Qualifications:
- Ability to stay focused and organized in a fast-paced environment
- Promptness, punctuality and reliability
- Self-reliance/problem-solving skills
- Ability to multitask, balanced with working in a team-driven atmosphere
- Exceptional time management and organizational skills, with an emphasis on keen attention to detail
- Tech-savvy (email/typing, mobile devices, POS, scheduling software, general knowledge of Windows/MAC OS)
- Excellent communication skills, both oral and written, and the ability to communicate courteously and professionally with clients, coworkers and management
- An interest in the beauty industry, especially beauty-service industry
- Available to work some Saturdays
- Cooperative team member
- Comfortable using Canva or similar design software
- Creative mindset with the ability to develop innovative content and engagement strategies
Knowledge of MDWare or Zentoi Software a big plus
Prior experience in customer service a plus
Experience:
- 2-3 years (preferred) in a customer-facing role
- 1-2 years (preferred) of social media management
Salary : $24
