Medical Assistant

At Ageless Health Institute, we pride ourselves on creating a warm and welcoming environment for both our clients and our team. We believe that a positive and supportive culture is essential to providing exceptional care and service to our clients. Our team is composed of individuals passionate about personalized care, committed to delivering natural and conservative results while prioritizing education, ethics, and professionalism. We value collaboration, open communication, and mutual respect, and strive to create a workplace where everyone feels valued and supported.

Job Summary:

Ageless Health Institute, a busy Anti-Aging Wellness Clinic & Medspa, is seeking a dedicated, professional, and enthusiastic Medical Assistant to join our team. Our practice specializes in Bio-Identical Hormone Replacement Therapy, weight loss, anti-aging/regenerative medicine, aesthetics, laser treatments, injectables, and more. This is an excellent opportunity for someone looking to build a rewarding career in the medical field. We offer competitive wages and potential bonuses in a dynamic, patient-focused environment.

Duties and Responsibilities:

Patient Interaction and Support

• Welcome patients and visitors warmly, ensuring they feel comfortable and well-informed about their visit.
• Direct patients and visitors to appropriate locations and services with courtesy and professionalism.
• Collect and post fees in accordance with established protocols, ensuring accurate handling of payments.
• Assist patients by providing relevant information, answering questions, and addressing concerns.
• Secure patient information and maintain confidentiality in accordance with HIPAA and clinic policies.

Administrative Responsibilities

• Provide efficient and professional telephone services; transfer messages accordingly.
• Receive incoming faxes and distribute them to correct individuals.
• Schedule appointments, upload test results to the patient portal, and prepare charts, consent forms, and pre-admission documentation.
• Maintain patient information and accurate medical records, complete diagnostic and procedure coding, and ensure patient information remains confidential.

Clinical Support

• Assist physicians with office procedures, including applying numbing ointments and preparing patients for treatments.
• Efficiently manage and organize medical supply inventory by tracking stock levels, placing orders when necessary, and verifying deliveries.
• Verify patient information by interviewing patients, recording medical history, and confirming purpose of visit.
• Perform preventive maintenance on medical equipment and coordinate repairs as necessary.

Clinic Operations & Compliance

• Contribute to a safe, secure, and healthy work environment by following established standards and procedures.
  
• Ensure compliance with all federal, state, and local regulations as well as clinic policies.
• Proactively identify opportunities to improve patient care and enhance clinic efficiency.

Team Collaboration & Continuing Education

• Enhance expertise by participating in educational opportunities and reading professional publications.
• Collaborate effectively with team members, promoting a supportive and respectful work culture.
  
• Represent the clinic positively by taking ownership of tasks and embracing opportunities to improve.

Qualifications/Skills:

• Strong verbal communication and customer service abilities.
• Experience in inventory management, infection control, and creating safe, effective environment.
• Exceptional organizational skills with a focus on scheduling and organization.
• Professional demeanor and commitment to confidentiality and patient care.
  
• Ability to work collaboratively in a medical team, demonstrating flexibility and adaptability.

Education, Experience, and Licensing Requirements:

• 2 years in a medical office
• Experience with EMR (electronic medical records), medical terminology
• Previous experience in a HRT clinic preferred

Salary and Benefits:

• Base Salary: $60,000–$65,000 (DOE).
• Paid Holidays: 5 annually.
• PTO: Accrued time off.
• Employee Benefits: Generous discounts for employees and family members
• Work Environment: A supportive, collaborative, and professional workplace.

Schedule:

• Full-time: Monday–Friday, 8:45 AM–5:15 PM

Dress Code:

• Black scrubs with professional grooming standards.
• Jewelry, makeup, and hairstyles should maintain a professional appearance.
• No visible body piercings (except earrings) or visible tattoos (except facial semi-permanent makeup).