Operations Associate

About Us

Annie Aesthetic (“Annie”) is a private equity strategy focused on the medical aesthetics industry. Annie is a low-profile platform that is acquiring and operating best-in-class medical aesthetics businesses across the United States. We work alongside each of our clinics, providing financial and operational support to aid in their growth. We take an approach that optimizes for the best long-term outcomes for all parties - owners, employees, clients, and investors alike. We intentionally foster a performance-oriented, dynamic culture that values ownership, pragmatism, humility, and collaboration.

Role Overview

The Operations Associate will play a critical role in providing operational support to medical aesthetics clinics. This role will report to the Senior Director Operations & Implementation and will work closely with the broader Annie Aesthetic executive team and leaders at our partner brands to help support the brands' and organizations' growth objectives. This role entails a mix of operational and strategic responsibilities. The individual will be technically strong, action-oriented, diplomatic, and have excellent communication and project management skills. Technology integration experience is preferred, but not required.

Duties and Responsibilities

Operational Support

• Assist with developing and implementing cross-functional project plans, SOP’s, and checklists for day-to-day operations and larger workstreams such as EMR (Zenoti) management, hiring, onboarding, training, inventory management etc.
• Partner with the COO and Directors in leveraging strategic frameworks and project management techniques to help guide clinics through uncertainty and manage multiple, potentially conflicting priorities.
• Create weekly agendas for team meetings with Clinic Managers and track clinic performance through KPI reporting.
  
  

System Management

• Collaborate internally and externally with Zenoti counterparts and in-clinic staff to develop Zenoti workplan and ensure it's implemented in a timely and efficient manner.
• Act as a trusted ally and leader for clinic teams on all things related to Zenoti, including but not limited to providing training, day-to-day support, and ensuring the system is optimized for each practice.
• Stay up-to-date with Zenoti product knowledge and proactively plan future adoption areas to streamline operations and increase revenue.
  
  

Vendor Management & Compliance

• Interface with third party vendors for day-to-day needs of the clinic and ad-hoc items as required. Vendors include pharma / clinical, marketing, IT, maintenance / building management, etc.
• Ensure adherence to regulatory requirements in each clinic related to business licenses and permits and clinical compliance and best practices.
  
  

Education / Experience

• Bachelor’s degree required
• 1 year of professional experience, specifically software exposure
• Big 4 experience a plus
  
  

Skills / Abilities

• Strong interpersonal skills with proven ability to build trusted relationships across all levels of the organization.
• Ability to operate in fast-paced, ambiguous environments with a focus on results.
• Track record of successfully managing multiple work streams and optimizing processes
• Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and sensitive items with kindness
• Advanced user of Excel; EMR and/or CRM experience is a plus
• Technology integration experience is preferred
• Open to travel as required
  
  

Benefits

• Competitive compensation including salary and bonus. Successful candidates may earn equity with good performance.
• Remote with travel to partner locations as needed.
• Flexible paid time off
• Health reimbursement plan
• 401K plan
• Flexible schedule
• Employee discounts and annual $1,000 stipend towards clinic services/products