What are the responsibilities and job description for the Customer Experience Representative (BDC) position at Annunziata Auto Group?
The Annunziata Auto Group is growing, and we’re looking for a detail-oriented and customer-focused professional to join our Business Development Center (BDC) Team as a Customer Experience Representative! With four franchised dealerships across Middletown, Warwick, and Port Jervis, NY, we are committed to providing an exceptional customer experience and maintaining our outstanding reputation. As we expand—including the development of a brand-new Kia dealership—we are investing in the best technology in the industry to support our team.
Why Join Annunziata Auto Group?
- Newly Established and Growing Team – Be part of an expanding department with opportunities for career advancement.
- State-of-the-Art Technology – Work with cutting-edge tools to enhance customer engagement.
- Competitive Pay – Hourly base plus bonus opportunities—earn more for delivering a great experience.
- Supportive Work Environment – Join a team that values your contributions and invests in training.
What You’ll Do:
- Next-Day Follow-Ups – Contact customers to ensure a seamless post-visit experience.
- Survey Reminder Calls – Encourage customers to provide feedback and share their experience.
- Customer Experience Management – Assist in resolving any concerns and improving overall satisfaction.
- Reputation Management – Monitor and respond to customer reviews across various platforms to maintain our strong online presence.
- Collaborate with Our Team – Work closely with sales and service departments to enhance the customer experience.
What We’re Looking For:
- Excellent Communication Skills – Ability to engage with customers professionally via phone, text, and email.
- Detail-Oriented & Customer-Focused – Passion for delivering a top-tier customer experience.
- Motivated & Organized – Ability to manage multiple tasks while maintaining a positive attitude.
- Prior BDC, Customer Service, or Call Center Experience
If you’re looking for a fast-paced, rewarding career with great earning potential, apply today and become a part of Annunziata Auto Group’s growing team!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- BDC: 1 year (Required)
Work Location: In person
Salary : $17 - $18