Patient Service Representative/Receptionist

Hiring Now for a busy health center in Quincy, MA!

The Patient Services Representative is the first point of contact and is responsible for answering calls, greeting and registering patients.

Monday Thru Friday 9:00am-5:00pm

Core Responsibilities:

• Provide excellent customer service.
• Manage calls, inquiries, and appointment schedules to ensure quality and timely patient customer service.
• Collect mandatory patient information to ensure accurate demographic entries.
• Obtain needed insurance referral and/or authorization for services.
• Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance.
• Responsible for scanning of documents, consults, letters and other written materials that need to go to Medical Records.
• Maintain patient waiting areas and front-desk areas in a manner that is organized, neat and clean.
• Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Practices confidentiality and privacy protocols in accordance to Manet policies and HIPAA requirements.
• Performs other duties as may be required. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments. Provides patient with any relevant educational materials / patient care summary as indicated.
• Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice.

Minimum Skills, Experience and Requirements:

• Minimum of 2-3 years’ relevant work experience in customer service or related field, preferably in a medical or health care setting.
• Should have familiarity with health insurances, managed care requirements and state assistance programs.
• Must possess excellent interpersonal and communication skills.
• Must be able to read and write English.
• Requires great attention and ability to exercise sound judgement.
• Requires demonstrated proficiency with computers and data entry.
• Bi-lingual/Multi-Lingual a plus. Cantonese, Mandarin, Arabic, Portuguese or Spanish language skills preferred.

APPLY NOW! CALL BRITTANY 617-471-7200 EXTENSION 236

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Health insurance
• Paid sick time

Healthcare setting:

• Medical office

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Work Location: In person

Salary : $18