Virtual Assistant - WFH

Summary: Anova Care, a provider of home care, home health, hospice, and palliative care services, is looking for an ANP to join our rapidly growing palliative program. This role will start as part-time and possibly transition to full-time as patient census grows. Anova Care is committed to providing opportunities for professional growth and advancement, ensuring that our team members feel supported in their careers. Joining Anova Care means becoming part of a compassionate, dedicated team focused on making a difference in the lives of our patients and their families, all while advancing your career in a rewarding environment.

This is a fully remote position, offering the flexibility to work from the location of your choice. As our Remote Administrative Assistant, you will be the first point of contact for our patients, providing exceptional customer service and ensuring the smooth operation of our administrative tasks.

Responsibilities:

• Answer incoming phone calls from patients, addressing their inquiries with professionalism and empathy.
• Schedule patient appointments, ensuring accuracy and efficiency.
• Verify patient insurance coverage and eligibility.
• Collect and update patient demographic and medical information in our electronic health record (EHR) system.
• Manage patient communication, including appointment reminders and follow-up calls.
• Process patient payments and handle billing inquiries.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Collaborate effectively with other team members to ensure seamless patient care.
• Perform other administrative tasks as assigned.

Qualifications:

• Fluency in Chinese and English is a must.
• Excellent communication and interpersonal skills, with a focus on providing exceptional patient service.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Ability to work independently and remotely, managing time effectively and meeting deadlines.
• Reliable internet access and a quiet, dedicated workspace.

Preferred Qualifications:

• Proven experience as an administrative assistant, preferably in a medical office setting.
• Proficiency in using electronic health record (EHR) systems and other medical office software.
• Knowledge of medical terminology and procedures.
• Familiarity with insurance verification processes.

Benefits:

• Competitive compensation.
• Opportunities for profit sharing.
• Supportive and collaborative work environment.

Job Types: Full-time, Part-time, Temporary, Temp-to-hire

Pay: up to $69,000.00 to $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Hospice & Palliative Medicine

Work Location: Remote