What are the responsibilities and job description for the Help Desk Technician position at ANOVA?
Help Desk Technician
Seeking a great career with an organization that's forward thinking, creative and innovative? Then you want to work for Anova, where we care about our employees and love our customers.
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Install and configure appropriate software and functions according to specifications
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Prioritize and schedule upgrades and maintenance within and outside scheduled production hours
- Perform troubleshooting both on-site and remote to diagnose and resolve problems (repair or replace parts, debugging etc.
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Enter product data into shop floor MRP system
- Monitor and modify MRP controls to ensure consistent data is delivered to manufacturing
- Create or make adjustments to production schedule based on customer demand
Why choose Anova?
- Flexible 40-hour plus Work Week / Friendly and Casual Atmosphere
- Competitive Salary, Paid Holidays
- Medical, Dental, Vision, Life Insurance, 401(k) Matching
- Education Assistance,
- Open Door Policy / Innovative Environment
What we require:
- Honesty & Integrity
- Respect
- Camaraderie & Relationship Building
- Proven experience as IT Technician or relevant position
- Diagnostic and problem solving skills
- Effective communication skills by speaking, writing and listening
- Organizational, prioritization and time-management skills
- In depth understanding of diverse computer systems and networks
- Knowledge of internet security and data privacy principles
- Knowledge in Windows, IOS and Android operating systems
- Degree in Computer Science, engineering or relevant field preferred
Anova provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Anova complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
