What are the responsibilities and job description for the Technical Support Engineer position at Anrok, Inc?
Enable Internet businesses to sell across borders
We're tackling a key challenge for all Internet businesses today : navigating the changing landscape of tax. In the last few years, software businesses have gone from not having to worry about sales tax, to needing to monitor their exposure, calculate local sales tax rates, and file returns in over 20 US states and many countries worldwide.
So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.
Anrok connects with billing and payment systems to automate sales tax compliance end-to-end. We have raised over $50M from leading investors like Sequoia, Index, and Khosla Ventures.
As a Technical Support Engineer, you will be the crucial link between our customers and our product and engineering teams. Your primary focus will be on understanding and resolving complex technical issues, leveraging internal resources and teams to provide clear, concise solutions to customers with varying levels of technical expertise.
In this role, you will :
- Deeply analyze and understand customer technical issues, using your expertise to diagnose problems efficiently
- Leverage internal resources and collaborate with various teams to resolve complex technical challenges
- Interpret internal and external technical documentation and API specifications to assist in understanding customer needs
- Communicate technical concepts clearly and concisely to customers with less technical understanding
- Serve as a bridge between customers and internal teams, ensuring effective information flow and issue resolution
- Contribute to the continuous improvement of our support processes and knowledge base
What excites us :
What we offer :
This is a hybrid role based in San Francisco or Salt Lake City with an expectation to be in the office three days a week for in-person collaboration.
