What are the responsibilities and job description for the Coordinator of Operations position at ANSI National Accreditation Board?
You don’t just want a job! You want an opportunity to be part of something special. A career at the ANSI National Accreditation Board (ANAB) is that and more.
Are you ready to make an impact? Join ANAB, the largest multi-disciplinary accreditation body in North America, with offices in Washington, D.C., and Fort Wayne, IN. We partner with government regulators, industry leaders, and top organizations worldwide to safeguard health and safety, protect the environment, and uphold the quality of goods and services. Our work supports the development of national and international policies and standards, and we conduct rigorous assessments to ensure our clients meet the highest standards of competence and compliance.
At ANAB, professionalism is valued, teamwork is essential, and our employees are leaders. We are proud of our reputation for precision, integrity, and delivering value to our stakeholders.
About the Role:
We are currently looking for a professional with comprehensive client management experience including administrative skills to fill the position of Coordinator. Coordinators are key to orchestrating our customer support including managing various responsibilities and process flow (e.g., application processing, assessment scheduling, assessment deliverable processing, maintaining records including database entry) to support our clients for them to remain in good standing with multiple requirements. The coordinator will interface with clients, assessors, committee members, and other staff to coordinate the delivery of accreditation and assessment services. The coordinator’s role must juggle various responsibilities within assigned timelines, requirements, and customer support, with an understanding and care of the importance of maintaining a balance.
This position will be based out of our Fort Wayne IN office.
Essential Functions:
- Responsible for the coordination of the assessment process to ensure conformance to ISO/IEC 17011.
- Support of the assessment process that includes communication with client contacts, staff, assessment team members and decision-makers.
- Participate in and contribute to Operations Unit meetings.
- Maintain data/records associated with the assessment process.
- Responsible for processing new CAB application workflows.
- Review and approval of assessment team member invoices.
- When authorized, process the approved accreditation application workflow.
Other Duties and Responsibilities:
- Where applicable, participate in the review of applications and the building of assessment teams.
- Schedule meetings and appointments, manage projects and conduct research.
- Completion of duties in accordance with Operations Unit and company-wide metrics.
- Participate in internal audits and external evaluations of ANAB by third parties.
- Support internal management system findings (e.g., opportunities for improvement and nonconformities) including addressing immediate correction, cause analysis and corrective action related to operations.
- Other duties and responsibilities as assigned.
- Occasional overnight travel.
Knowledge and Skills Required:
- Communication Skills: Written, verbal, listening
- Customer service support and problem solving.
- Proficient written and verbal communication, listening, and interpersonal skills, and ability to always act with respect and integrity.
- Administrative Skills: Attention to detail, timeliness
- Ability to demonstrate administrative discipline.
- Proficient organizational abilities.
- Record keeping - ability to accurately create, maintain, and retrieve records.
- Ability to prioritize projects, handle a multitude of activities simultaneously, and pay thorough attention to detail.
- Behavioral skills: Ethical, professional, interpersonal
- Professional demeanor and ability to balance respect, decisiveness and tenacity when dealing with others.
- Demonstrated capacity to embrace change.
- Ability to manage work under pressure.
- Operational skills: Planning, coordination, quality principles
- Knowledge of applicable ANAB accreditation rules and processes, scheme requirements and relevant guidance and application documents.
- Appropriate level of understanding of the business, third-party accredited conformity assessment system and value-added assessment services, including personnel involved in the process, outside influencers, etc.
- Understanding of quality principles, continuous learning, customer focus and service, and teamwork and partnering skills.
- Technical skills
- Proficient with Microsoft Office applications.
- Proficient keyboarding skills.
- Proficient with ANAB platforms.
- Problem Solving: Ability to identify and address operational process problems and opportunities.
- Autonomy
- Fulfills responsibilities with reasonable oversight under the direction of a Senior Coordinator of Operations or above.
Education and Experience: High school diploma or equivalent required. At least 2 years of relevant (e.g., business, customer service, office environment) experience is required.
Benefits:
ANAB offers a competitive compensation package, including:
- 403(b) retirement plan with matching contributions
- Generous paid time off (PTO) plan
- Comprehensive medical, dental, and life insurance options
- Additional optional benefits to support your well-being
Why Join ANAB?
If you’re passionate about influencing global standards, working with diverse teams, and driving excellence in laboratory accreditation, we want to hear from you. Join ANAB, where your expertise makes an impact, your leadership shapes industries, and your career can reach new heights.
ANSI National Accreditation Board is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.