Family Advisor

Full job description

Overview
We are seeking a compassionate and dedicated Family Advisor to join our team. In this role, you will work closely with families to provide support, guidance, and resources to make the journey of finding a new home seamless.

QUALIFICATION STANDARDS

A. EDUCATION

It is required that the Family Advisor Director has a minimum of a High School diploma or equivalency. It is preferred that the Family Advisor has a minimum of a degree in marketing or business.

B. EXPERIENCE

It is preferred that the Family Advisor has two years experience working as a Family Advisor or Marketing Director closely related to this field preferably with a hospital or long-term care community.

C. SKILLS REQUIRED

1. Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully to develop alternative solutions both alone and with groups while using reason even when dealing with emotional topics.

2. Analytical: Collects and researches data and synthesizes complex or diverse information.

3. Customer Service: Manages difficult or emotional residents, family members, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improved service insuring that commitments are met.

4. Interpersonal: Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to others without interrupting and keeps emotions under control. Remains open to others ideas and tries new things.

5. Social Media: Utilizes various social media accounts for advertising/marketing purposes per company social media policy. Remain professional, posting are to only relate to community, all comments/pictures must reflect positively. This includes residents, employees, events etc.. Contentiously and effectively work on creative and quality posts.

6. Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens carefully and gets clarification. Responds well to questions.

7. Team Work: Balances team and individual responsibilities, exhibiting objectively and openness to others views. Contributes to building a positive team spirit.

8. Planning and Time Utilization: Consistently plans/coordinates work to achieve maximum productivity and efficiency without sacrificing quality, accuracy and customer service. Meets deadlines in completing job assignments and special projects.

9. Computer Skills: Literate in Word and Excel, as well as in basic (Window) environment and downloading reports.

10. Written Skills: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and is able to read and interpret written information.

V. DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Family Advisor include overall design and implementation of all marketing programs. Responsibilities will include but not limited to training, and development and placement, collateral development, monitoring and development of all community programs, all which designed to provide each community with all the tools and support to maintain above average occupancy goals.

VI. FUNCTIONS OF THE JOB

A. ESSENTIAL

The following job functions have been determined to be essential of this position. Management reserves the right to modify this list and other functions as deemed necessary.

1. Develop an overview of the company marketing programs by working, overseeing or observing all community marketing efforts.

2. Implement company marketing policies and procedures and assure compliance by Executive Director.

3. Assist in hiring, training, motivation, supervising and evaluate each director’s role in marketing.

4. Implement any company disciplinary policies and procedures that are appropriate.

5. Ensure that the Community meets company-established marketing standards.

6. Assure that established marketing budget guidelines for each Community are maintained through the development, implementation and monitoring of budget control and cost containment programs.

7. Develop internal Community marketing policies and procedures, and other matters consistent with company philosophy, policies and budget.

8. Review building and grounds through supervision of preventative and corrective maintenance programs to ensure a good first impression.

9. Participate individually and in teamwork activities in striving for quality services, resident care, job performance, etc.

10. Maintain privacy and confidentiality of records, conditions and the information relating to residents, employees and the Community.

11. Solicit, review, intervene and report complaints and grievances made by residents, families, visitors, agencies, etc. to the Executive Director.

12. Establish and encourage an atmosphere of optimism, warmth and interest in residents’ personal and health care needs.

13. Perform other related duties as assigned by the Executive Director.

14. Provide leadership skills that foster enthusiasm to market and sell our products.

15. Meet the weekly community visit quotas given by Executive Director.

16. Monitor daily census reports to determine needs of each community.

17. Conduct appropriate community visits based on needs.

18. Develop and provide an effective training program.

B. OTHER DUTIES

In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of duties:

1. Audit documentation on reports for errors or inconsistencies and makes necessary corrections or document reasons for corrections not made.

2. Maintain liaison with Executive Directors and other company representatives.

3. Complete remainder of forms, reports, evaluations, studies, charting, etc. not considered as essential functions.

4. Review and determine validity of personnel for meeting the marketing requirements of the community.

5. Follow established smoking regulations and report violations.

6. Monitor each community for possible health and safety hazards.

7. Perform other related duties as assigned.

VII. EQUIPMENT, MATERIAL, MACHINES AND/OR TOOLS USED

The following is a list of the principal equipment, materials, machines, tools, etc., used by the employee.

Reports and forms

Computer

Copy machine

Printer

Reference books and materials

Telephone and fax

Calculator

Miscellaneous office equipment and supplies

Email

Reliable transportation

VIII. PHYSICAL STRENGTH REQUIRED

Minimal strength and agility are needed. Must be capable of lifting 25 pounds.

IX. ENVIRONMENTAL CONDITIONS

Because the essential functions of the job of the Family Advisor

often require exposure to bodily functions and infectious waste, diseases, odors and other situations associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3, environmental and safety conditions will fluctuate. To be qualified for the position of Family Advisor, an applicant/employee will have the ability to work in an environment conducive to caring for residents without posing a substantial safety or health threat to self or others.

If you are passionate about making a difference in the lives of families and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Family Advisor.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Application Question(s):

• Are you familiar with the Greenwood and surrounding areas?
• How many years of Sales/Marketing experience do you have in the senior living healthcare field?

Experience:

• Sales/ Marketing: 1 year (Required)

Ability to Commute:

• Greenwood, SC 29646 (Required)

Ability to Relocate:

• Greenwood, SC 29646: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Work Location: In person

Salary : $60,000