What are the responsibilities and job description for the Customer Service Representative position at Anson Research?
Job Description: Customer Service Representative
Responsibilities:
- Conduct outbound calling to customers to provide assistance and support
- Analyze customer needs and provide appropriate solutions
- Handle customer inquiries, complaints, and escalations in a professional manner
- Maintain accurate and detailed records of customer interactions
- Collaborate with team members to ensure customer satisfaction
- Stay updated on product knowledge and company policies
Experience:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.
Job Type: Full-time
Pay: $11.00 - $19.00 per hour
Benefits:
- On-the-job training
Shift:
- Day shift
Work Location: In person
Salary : $11 - $19