What are the responsibilities and job description for the ASC Operations Manager position at Answering Service Care?
Join Our Team as a Division Manager at Answering Service Care!
Are you a passionate leader with a proven team management and operational excellence track record? Answering Service Care is looking for a dynamic call center Operations Manager to oversee the daily operations of one of our specialized Industry Divisions. This in-office position requires reporting to work at our Margate, FL headquarters.
About Us:
Answering Service Care is a family-owned and operated business. Since 1974, we have been powered by Smiling Faces that Care about our co-workers, our mission, and our communities. We provide live telephone answering services to companies nationwide, including hundreds in multiple Industries. We are passionate about delivering exceptional customer service experiences and are looking for a Manager who shares our values and is ready to lead by example.
What You'll Do:
Inspire and Lead: Foster a culture of positivity, accountability, and empathy, where every team member feels empowered to excel.
Drive Success: Set, monitor, and achieve operational KPIs to deliver outstanding results and exceed expectations.
Celebrate Excellence: Use data and performance metrics to identify top achievers and celebrate their success through kudos, recognition programs, and awards.
Optimize Performance: Regularly review team performance, analyze trends, and implement strategies to drive continuous improvement.
Build a Stellar Team: Attract, hire, and retain top talent, ensuring each team member aligns with our company culture and values.
Develop Leaders: Provide comprehensive training for new hires and ongoing development for the team, enhancing skills and preparing them for future success.
Set Goals, Achieve More: Develop actionable monthly, quarterly, and annual plans to guide your team toward achieving shared objectives.
Be the Client Advocate: Partner with our Customer Success team to stay attuned to client feedback, build strong relationships, and drive customer satisfaction and growth.
Collaborate Across Teams: Work closely with other managers and departments to ensure seamless operations and a unified approach to achieving company goals.
What We're Looking For:
Are you a driven leader passionate about people and performance? We’re seeking a motivated individual who brings the following skills and experiences to our team:
Customer Service Expertise: At least 5 years of experience in customer service, including a minimum of 2 years in a management or leadership role where you’ve inspired teams to excel.
Educational Foundation: A Bachelor’s Degree in Business Management or a related field is preferred.
Leadership Excellence: Exceptional leadership and interpersonal skills, with a knack for motivating, coaching, and building a cohesive, high-performing team.
Communication Mastery: Strong verbal and written communication skills that help you effectively manage relationships and resolve challenges.
Adaptability in Action: Thrive in a fast-paced environment, demonstrating sharp problem-solving and decision-making abilities to seize opportunities.
Organized and Independent: A proactive self-starter who can independently manage multiple tasks, priorities, and deadlines with ease.
Tech-Savvy: Proficient in Windows, Web applications, MS Office, Google Docs, and other business tools, ensuring smooth and efficient operations.
Dependable and Flexible: Reliability is non-negotiable. You have a stellar attendance record, are always punctual, and are adaptable to changing needs.
Empathy and Approachability: Your positive attitude, approachability, and genuine care for others shine through, especially when navigating diverse or challenging situations.
If this sounds like you and you’re ready to make a meaningful impact, we’d love to hear from you!
What We Offer:
401k with company match (50% match up to 6% of wages invested)
Paid holiday/vacation/personal time
Direct deposit (paid weekly)
Health/Dental/Vision Benefits
Fully Sponsored Employee Assistance Program (free to ALL employees)
Childcare Reimbursement (up to $375 per month)
Gym membership reimbursement (up to $15 per month)
And many more benefits!
If you're ready to spread our culture and build a team of Smiling Faces, please submit your resume and a letter of interest outlining the attributes that make you the ideal candidate at Answering Service Care. We look forward to meeting you!
Salary : $15 - $375
