What are the responsibilities and job description for the Customer Support Solutions Specialist position at Answering Service Care?
Join Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.
At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.
Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Does a passion for customer service drive you? We're eager to connect with you whether you're seeking full-time or part-time opportunities!
Client Support Administrator Role:
As a Client Support Administrator, you will be instrumental in ensuring the accuracy and efficiency of our systems, directly impacting client satisfaction and operational success. You will collaborate closely with our sales, customer success and technical support teams, playing a key role in designing and implementing new accounts, as well as maintaining existing ones.
Your Responsibilities:
Design and implement new accounts and optimize business processes.
Handle direct client requests, providing excellent communication and customer service.
Communicate with clients to identify issues and walk through solutions.
Update and process account changes.
Review support cases for technical and troubleshooting accuracy and identify needed process improvements.
Support new account creations and other account services.
Develop and maintain strong relations with clients to meet quality expectations.
Qualifications:
1 years of prior experience as a Client Support Administrator or similar role.
Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc)
Strong understanding of process and account management.
Excellent communication and customer service skills.
Detail-oriented with a focus on accuracy.
Ability to work collaboratively in a team environment.
Proficiency in relevant software and systems.
Prior experience in the telecommunications or contact center industries is preferred
Ready to embark on this rewarding journey? Apply now and become an essential part of our Professional Services Team!
Open shifts: Full-Time
(Please note that this positions requires an on call rotation)
Benefit Highlights:
Weekly Pay
Paid Training
Health/Dental/Vision & Term Life
PTO (Start earning on day one)
Employee Assistance Program (Free Training & Development Courses)
Childcare Reimbursement up to $375 a month
Gym membership reimbursement
Company sponsored snacks
Reward and Recognition platform
Are you ready to join a company that values your talent and hard work? Apply now, and let's start this journey together!
Salary : $375
