What are the responsibilities and job description for the Customer Service Associate position at Answering Service of Richmond, Inc.?
Customer Service Agent
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Customer Service Representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Compensation : 14 hourly
Responsibilities :
- Maintain customer accounts and update with new account information as needed
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Find patterns in customer complaints and bring them to the team for improvement
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Qualifications :
About Company
Small family-owned call center
Salary : $14