What are the responsibilities and job description for the Call Center Agent-REMOTE position at AnswerNet?
Job Type : Part Time
Hours : 7am -8pm est varies
Salary : $13-15
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position :
We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers / clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions :
Typing
Data capture and entry
Upselling products and services
Setting appointments in a business-to-customer format.
Maintaining a working knowledge of campaign products, services, and promotions
Required Knowledge / Skills / Abilities / Qualifications :
At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS
A clear, professional, and friendly voice
High-Level People Skills, Active Listening Skills, and Strong Communication Skills
Outstanding attendance and punctuality
Sales experience is preferred
High School diploma or GED
Basic Computer Skills and computer literacy are a must
Experience in an Outbound environment
WAH Requirements :
PC / Laptop with at least Windows 10 (Apple / Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.
Salary : $13 - $15
