What are the responsibilities and job description for the IT Infrastructure Operations Engineer position at Answerport?
Answerport, a Management and Technology consulting firm located in Southeastern Wisconsin is
looking for an IT Infrastructure Operations Engineer to join their team to continue to grow and support
expanding project pipeline. The IT Infrastructure Operations Engineer will assist with
security-related infrastructure application set up for carve outs, security remediation and
modernization projects, and security assessments. They will manage smaller remediation initiatives
identified during the assessment. They will also collaborate with clients and Answerport technical
leads, project managers, and the tech team to develop policies, procedures and training which can
be used across all clients.
Job Functions:
• Consulting experience on both project and interim role assignments.
• Design, implementation and support of infrastructure projects that include a wide range of tasks
such as network, server, security, and collaboration systems as required to meet client’s project
requirements for function, performance, and high availability.
• Participate in IT Infrastructure Assessments for Managed Services clients, Pre-go live for M&A
clients, and new clients with unknown environments.
• Act to resolve technical and security issues related to projects or client’s
infrastructure.
• Understand and meet project budget expectations for time to execute tasks.
Experience, Knowledge and Skills
• 7 or more years of relevant infrastructure engineer experience that includes a substantial
amount of both project and support work.
• Hands-on experience with cybersecurity applications and technologies (preferably in small to
mid- sized organizations) such as:
o Security Operations for Managed Services Clients
o Security focused recurring checks for Managed Services Clients
o Infrastructure separation projects and the security application setup for new clients.
• Demonstratable design, implementation, administration experience with client security
applications, including:
o Content Filtering (Umbrella, Zscaler)
o Vulnerability assessment tools (Qualys, Tenable, Nessus)
o Network and Server Audit Tools (Netwrix)
o Event correlation/SIEM tools (Splunk)
o MFA (Azure MFA Conditional Access Policies)
o MDM (Intune MDM Policies)
o End Point Protection (SentinelOne, TrendMicro)
o Email Flow Security (Microsoft 365, IronScales, ProofPoint)
o Security Awareness Training (KnowBe4)
Qualifications
• Previous experience in a fast-paced consulting or MSP environment
• Strong issue identification and resolution skills.
• Strong understanding of time management.
• Solid interpersonal skills in communications with clients, vendors, and team members.
• Ability to travel as project tasks require for infrastructure equipment setup.
• Experience with cloud technologies, specifically Azure servers, and Microsoft 365
configuration.
• Core understanding of information security best practices and networking fundamentals.
• Microsoft365, Azure, and Cisco Certifications are a plus.
• Be able to work after hours for business impacting changes.
• Must be able to work in our Mequon, WI office at least three days per week.
• Must be authorized to work in the United States.
• A bachelor's or master’s degree in Business, Engineering or Information Systems is
preferred.
• Ability to travel as project tasks required for infrastructure project such as support for
PC/Email migration phase of projects.
About Answerport
Answerport is a highly skilled team of Management and Technology Consultants. We specialize in
working with private equity firms to solve our clients’ complex IT problems with a senior-level,
hands-on team. Whether realigning IT to meet new business challenges or dealing with Mergers and
Acquisitions,
we handle the toughest IT issues with a balance of speed and precision.
