Office Supervisor

Description

JOB DESCRIPTION

Position Title: Office Supervisor Department: Executive Services

Salary Range: $18.00-$20.00 Reports to: APEX Manager

Employment Status: Seasonal FLSA Status: Non-exempt

POSITION SUMMARY

The incumbent is generally responsible for maximizing the efficiency, productivity, and revenue of the APEX office operations through competent delegation and oversight of daily workflow of subordinate staff. To provide services requested by customers and transferring the information to the employees.

ESSENTIAL FUNCTIONS & DUTIES

• Ensure the utmost levels of customer service and satisfaction at all times;
• Oversees clerical and support services, ensuring tasks are completed in a timely and effective manner;
• Assignment of work orders to capable staff;
• Review of work standards to ensure quality control;
• Organization of staff, equipment, and inventory to ensure accountability;
• Assists clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required;
• Completion of performance appraisals of subordinate staff including personnel action such as disciplinary action;
• Possess the ability to react productively to other duties as reasonably assigned.

Qualifications

QUALIFICATIONS

Valid driver's license. Must possess reliable transportation. The incumbent must possess high level interpersonal skills, including the ability to handle difficult situation with tact as to maintain positive relations with the clientele of the APEX department and APM. The incumbent must be reliable, responsible and dependable to fulfill obligations as established herein or otherwise assigned.

EDUCATION

Must possess a high school diploma or equivalent; an associate's degree and/or post-secondary certification in marine related fields is highly preferable.

EXPERIENCE

Minimum of two (2) years of progressively responsible clerical experience required; Experience in the boating industry with an emphasis in operations, service writing, management preferred.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of APM marina services and amenities.
• Skills which allow for the tactful resolution of guest problems or concerns.
• Knowledge or ability to be trained in fire extinguisher operation.
• Knowledge or ability to be trained in ISO/EMS awareness.
• Knowledge or ability to be trained in employee orientation.
• Knowledge or ability to be trained in hazard communication.
• Knowledge or ability to be trained in hazardous materials response/respiratory protection.
• Knowledge or ability to be trained in emergency response.
• Knowledge or ability to be trained in recyclable materials.
• Knowledge or ability to be trained in blood borne pathogen awareness.

IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.

DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? Yes.

DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? Yes.

DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? Yes.

WORKING CONDITIONS

The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.

*Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

PHYSICAL DEMANDS

The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

ENGLISH PROFICIENCY

It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position

INTENT AND FUNCTION OF JOB DESCRIPTION

The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.

The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.

Salary : $18 - $20