ED Nurse Manager - Emergency - Full Time/Nights - Req#2047099483

Job Objective:

The Emergency Department Nurse Manager is a Registered Nurse responsible for planning, organizing, directing and evaluating clinical, administrative and operational activities for the nursing/patient care unit and disaster/emergency preparedness; implements and interprets policies, procedures, standards and regulations for nursing personnel, patients, medical staff, and the public. She/he maintains twenty-four hour accountability for all activities of the unit. Applies ANA Standards of Nursing Administrative Practice and Hospital Preparedness Program (HPP) grant requirements in performance of leadership role.

Essential Duties and Responsibilities:

• Effectively plans, organizes and evaluates work duties of self and unit staff to promote quality nursing and patient care activities.

• Develops unit goals annually, in conjunction with the unit staff and unit Medical Director that supports the department of nursing and the hospital's philosophy, goals and objectives.
• Works collaboratively with other organizational leaders in preparing for Disasters/Emergencies. Emphasis is placed on preparing for a trauma, hazmat or emergency surge.
• Plans and maintains staffing pattern within budgeting parameters incorporating continuity of care, staff competency and patient acuity.
• Evaluates and sets standards for patient care and unit equipment.
• Collaborates with support services to provide a safe, clean and secure environment for patients, staff and visitors.
• Promotes intra and interdepartmental communication.
• Maintains patient reference materials and ensures access to appropriate policies, procedures, standards and care guidelines.
• Collaborates with Nursing Director and Supervisors to facilitate the provision of high quality patient care.
• Works with the Medical Staff to coordinate the medical and nursing management of patient care.
• Utilizes staff in a manner which reflects the understanding of professional, legal and institutional constraints; the abilities of individual care providers; the holistic approach to patient care; and the use of time management principles.
• Evaluates patient care delivery through written documentation, observation, and comparison to established standards.
• Assists in providing nursing care to patients, as needed, to assess particular patient requirements or a backup to Staff Nurse.
• Serves as a clinical resource person and assists nursing personnel in assessing patient/family status to plan nursing care.

• Builds and leads a high performing Team: Motivates, inspires and develops employees to accomplish goals and objectives.

• Interviews and selects staff for designated unit.
• Maintains staff meeting at least bi-monthly to discuss department and hospital goals, progress toward goals, and other significant information concerning the unit and organization.
• Provides an environment that promotes employee satisfaction and retention.

• Empowers staff to participate in changing process and incorporate changes into daily practices. Recognizes employee contributions.
• Monitors employee performance and provides ongoing feedback. Initiates corrective action when indicated. Completes employee performance appraisals according to Human Resources guidelines.
• Empowers staff to take ownership of patient care environment.
• Avoids preventable turnover. Initiates plan for change as appropriate. Ensures completion and processing of all personnel forms.
• Participates in recruitment events.
• Actively participates in strategies to meet Magnet designation.

• Organizational Teamwork and Collaboration: Collaboratively works with peers and others to set and achieve interdepartmental / organizational goals and to resolve barriers to interdepartmental / organizational performance.

• Works with peers and co-workers to resolve conflict and duplication of effort and waste.
• Communicates to nursing supervisors’ information essential for continuity of patient care.
• Attends required meetings or delegates responsibility when indicated in event of absence.
• Works effectively with Medical Directors, Service Chiefs and other members of the medical staff.
• Cooperates with instructors from schools of nursing to enhance student learning.
• Evaluates the educational needs of employees and provides for inservices/training monthly and as applicable
• Ensures an appropriate orientation plan for newly hired unit personnel. Approves continuing education programs attended by the staff.
• Communicates hospital policies and procedures to nursing staff and promotes inter-departmental harmony.
• Communicates all pertinent information regarding resources and services to the Director of Nursing.
• Promotes and maintains effective inter and intra departmental communication.
• Promotes communication with attending physicians and house staff to meet specific needs of the patient.
• Consults with and keeps the Chief Nursing Officer/Directors of Nursing informed of activities, needs and problems on the nursing unit.
• Interprets, supports and implements organizational decisions, policies and procedures.

Non-Essential Duties:

Copying, faxing.

Knowledge, Skills and Abilities:

Knowledge

• Knowledge with mathematical concepts and the application of fractions, percentages, ratios and proportions to practical situations.
• Knowledge and ability to practice as defined by California Nurse Practice Act, ANA Scope and Standards of Practice and ANA Code of Ethic in coordination with hospital policy and procedure.
• Knowledge of Nursing Sensitive Indicators and Demonstrated knowledge regarding special needs and behaviors of age specific groups
• Demonstrates knowledge of legal and regulatory aspects of care, knowledge of legal documents pertinent to unit/area of care (accountability).

• Demonstrates knowledge and competency on hospital information system.
• Demonstrates knowledge of Patient Rights.
• Knowledge of disaster preparedness requirements
• Knowledge of Joint Commission standards and regulations specific to Emergency Management
• Knowledge of HPP grant initiatives and requirements

Skills

• Skilled in transferring concepts into practical application.
• Skilled in reading, analyzing and interpreting common scientific and technical journals and understanding regulatory requirements.
• Skilled in the nursing process and effective decision making when establishing plan of care.
• Time management skills in providing excellent patient care.
• Skilled in the safe and effective usage of all equipment necessary to provide patient care.
• Skilled in current nursing practices and procedures and the development of a plan of care that support positive outcomes.

• Skills in budget preparation and control.
• Skills in personnel management through coordination and cooperation.
• Excellent problem-solving, time management and organizational skills.
• Skills to prepare complete, clear reports and recommendations after appropriate analyses of relevant and reliable information.

• Excellent oral and written communication skill.

Abilities

• Ability to define problems by collecting data, establishing facts and drawing valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to give and support the highest level of customer satisfaction at all times by providing a high degree of interaction with patient's and family members utilizing compassion and fostering effective communication.
• Ability to display a willingness to work as a team player.
• Ability to communicate effectively while maintaining good working relationships with coworkers, managers and all other hospital staff.
• Ability to follow direction and accept and utilize constructive criticism.
• Ability to prioritize and maintain organization of work flow.
• Ability to function effectively under pressure, stress, emotion and physical conditions while meeting time parameters.

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

Accountability

Action Oriented

Customer Focused

Compassion

Effective Communication

Teamwork

Ethics & Values

Integrity & Trust

Management Competencies: All AVH management (Supervisor, Manager, Assistant Director, and Director) will effectively demonstrate these behaviors:

Conflict Management

Problem Solving

Timely Decision Making

Process Management

Fairness to Direct Reports

Hiring & Staffing

Developing Direct Reports

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Leaves of Absence Policy.
• Ability to adhere with AVH Paid Time Off (PTO) Policy.
• Ability to adhere with AVH Recording of Hours Worked Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Conforms to AVH Standards of Excellence.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH.

• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures
• Conforms to required and appropriate Joint Commission requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVH Board of Directors.
• Ability to follow the Code of Business Conduct (Standards of Business Ethics and Integrity)
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its requirements; complies with duty to report behavior standard; demonstrates understanding of purpose for a Compliance hotline and the importance of seeking guidance from a supervisor or the Compliance Officer when in doubt regarding a possible compliance issue

Key Physical Requirements and Working Conditions:

(Key Physical Requirements)

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Education and Experience:

Education

• Graduate of Accredited School of Nursing required.
• BSN or completion of BSN within 2 years of hire required.
• MSN preferred.

Experience

• At least 5 years acute care experience. Progressive leadership experience which may include experience as a charge nurse.

Required Licensure and/or Certifications:

• Current California Registered Nursing license.
• BCLS, ACLS, and PALS required.
• Unit specific specialty certification required within twelve months of hire.
• FEMA course certifications: IS.100, IS .200, IS 700, IS 800 within 90 days
• Hazard Material Management course within twelve months of hire.