Jr Systems Analyst - Information Technology - Full Time/Varied - Req# 2047141790

Job Objective: Under the direction of the IT Director, the Jr Systems Analyst provides varied levels of

computer system support to AVMC clients. Function as the contact point between the ITSG department, our customers, and various vendors. Maintains contact with software vendors on technical and administrative issues. Coordinates and/or participates in application implementations to include

planning, installation, implementation and continued support.

Duties and Responsibilities:

• Provides technical software support

• Provides assistance obtaining and clarifying customer decisions for the user interface of applications.
• Interacts with individual departments to identify and implement specific requirements.
• Provides input into the development and implementation of applications.
• Investigates, analyzes, and provides for the correction of application errors.
• Demonstrates understanding in network and workstation configuration to assist in workstation design, implementation, and troubleshooting of software/hardware failure.

• Provides applications software support to AVMC clients
• • Consults with customer to identify requirements for new software implementations, software upgrades, enhancements, problem resolution " fixes", and other requests.
  • Assists client areas in the evaluation of new application software for purchase and use.
  • Assesses how client area software changes will impact other installed and planned systems.
  • Assists client areas in understanding installed system's function, use, flow, etc.
  • Works with client to recognize value of and develops requested reports. Coordinates with Report Writer Analyst in the creation of new and modification of existing reports. Verifies customer satisfaction for reports received.
  • Has knowledge of interfaces for data exchange between multiple systems.
  • Recommends and provides for new and improved procedures for use of system products.

• Performs application software testing and installation
• • Creates and maintains the schedule for the installation of application software.
  • Responsible for ascertaining user-training requirements for new or updated software.
  • Assist with training to end users or department trainer and is responsible for continued in service on application enhancements.
  • Tests clinical and non-clinical application software for specification compliance.
  • Provides instruction for the installation of upgrades to include revised procedures to the ITSG Operations staff for the support for various aspects of software.
  • Interacts with other analysts, and vendors for testing and installation issues.
  • Works with AVMC clients to ascertain system and application tables.
  • Performs data entry and maintenance of table values.
  • Proficient in vendor specific utility programs for tailoring applications per client specifications.
  • Must be knowledgeable with various system level utilities.
  • Maintains strong knowledge of multiple database structures for support and maintenance.

• Provides software vendor contact
• • Responsible for technical and user specifications of software requests to vendors.
  • Communicates software requests to vendor.
  • Manages and tracks software requests of vendor.

• Provides vendor software acceptance
• • Responsible for coordination of new software release from vendor.
  • Provides for acceptance testing of new software release by

• Coordinating client department participation.
• Analysis of software deficiencies.
• Communicating with vendor about software deficiencies.

Non-Essential Duties:

• Performs other duties as assigned

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of Microsoft applications is required
• Knowledge of software implementation and support
• Knowledge of project life cycle

Skills

• Demonstrate logical problem solving and issue resolution while considering end users needs

Abilities

• Ability to analyze and troubleshoot application specific issue and articulate outcomes
• Ability to communicate effectively and efficiently with Internal and external customers

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience:

Education

• High School Diploma required
• A Bachelor of Science in Computer Sciences (or related field) or two or more years of experience as an IT Service Desk Analyst or other closely related field is required.

Experience

• See Education.

Required Licensure and/or Certifications:

• None

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions:

• Work is performed in a fast-paced office environment
• Work requires frequent visits to conference/office locations within the hospital and

at outlying departments & facilities.

• Must be able to use standard office equipment, sit, and walk to meetings.
• Able to lift/carry up to 10 pounds.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Education and Experience:

Education

• High School Diploma required

• A Bachelor of Science in Computer Sciences (or related field) or two or more years of experience as an IT Service Desk Analyst or other closely related field is required.

Experience

• See Education.

Required Licensure and/or Certifications:

• None