What are the responsibilities and job description for the Customer Service Rep position at Anthem Community Council Inc?
DUTIES AND RESPONSIBILITIES:
The Customer Service Representative will be acting as the primary point of contact with patrons. This part-time, variable-hour position serves Anthems residents and guests by providing up-to-date community information, promoting programs, and overall, providing exceptional customer service. Additionally, the selected applicant will be answering calls in a professional manner and responding to resident inquiries. Customer Service staff also act as a source of information for other staff members while assisting with their training. Customer Service Staff must provide the highest levels of customer service and support to the residents and guests that come to the Community Center for programs and use of the facilities. In addition, staff will provide administrative support to managers, and perform other duties as needed. Adherence to the Anthem Way Values is essential to success.
Work hours:
- Monday - Wednesday- Friday 4:45am – 12:00pm
ESSENTIAL DUTIES:
- Provides the highest level of customer service in person and on the phone (answering incoming calls) to our residents, guests, and coworkers.
- Performs basic reception duties while educating and enforcing policies and procedures.
- Registers residents and takes payments for programs, services, or other items offered for sale, issues equipment to residents and guests.
- Monitors lobby area while maintaining a clean and organized work area.
- Must be accurate, responsible, and dependable for team support of resident services.
- Responds to emergency situations as directed by supervisor and performs other duties as required.
- May be required to work in the heat for short periods of time during the summer months.
QUALIFICATION REQUIREMENTS:
- Education: Junior in HS (minimum); High school diploma/GED or some college/ related experience preferred.
- Experience: Previous customer service; cash handling experience a plus
- Skill Set Needed: Excellent customer service, interpersonal, and communications skills; a strong work ethic and ability to be a team player. Accurate data entry and quality work results are important for success.
- Knowledge: Proficient use of computer applications (MS Office suite) and web applications.
- Hours: Schedule is flexible and variable within our 7-day work week; primarily working afternoons, evenings, and weekends.
- Applicants must be at least 16 years of age.