What are the responsibilities and job description for the Future Opening: Customer Service Representative position at Anthony Chiarito & Associates, Inc. American Family Insurance?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Dental insurance
- Donation matching
- Employee discounts
- Vision insurance
Benefits/Perks
- Competitive hourly pay rate plus commission and/or bonuses
- Paid training
- Paid Time Off
- Career Advancement
- Fun, Friendly & Caring Work Culture
- Family Feel
- Exposure to Fortune 200 Company and Resources
- Health/Dental/Vison/401K
About Us
Our Agency is a fun, friendly and welcoming office. We all work together to support each other and drive towards our goals. Our agency has been in business for over 16 years and is well respected in our community. We work hard and play hard.
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Our Agency is a fun, friendly and welcoming office. We all work together to support each other and drive towards our goals. Our agency has been in business for over 16 years and is well respected in our community. We work hard and play hard.
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
Qualifications
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills·
Compensation: $38,000.00 - $55,000.00 per year
Join Our Team. Bring Your Dreams.
We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.
Team Member Career
Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
Salary : $38,000 - $55,000
