What are the responsibilities and job description for the Referral Specialist position at ANTHONY L JORDAN HEALTH CORPORATION?
Description
The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.
Jordan Health is now seeking a Referral Specialist/QI who, under the guidance of the Director of Quality Assurance, is primarily responsible for serving as the critical link between the patient and the care delivered by Jordan Health clinical and service staff. The Referral Specialist/QI is responsible for pre-visit planning, referral processing and tracking, closing the referral loop, transportation forms and outbound fax request by clinical teams. We focus on having a connection with the patient by offering them support through Motivational Interviewing to get their prevention screening and specialty care done. This position supports Quality Improvement by tracking persons who are overdue for prevention care screening and setting up the screenings. We will focus on new modes of technology to connect with our patients, texting, messaging within E Clinical Works as examples.
If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our Referrals Specialist/QI opportunity.
Requirements
The Referrals Specialist/QI will ensure that:
· An environment which promotes patient comfort and trust is fostered.
· Patient receives the highest quality care specific to acute, chronic and preventive health issues.
· Jordan teams ae highly efficient and quality driven.
· Jordan protects and values compliance with all regulatory and safety requirements at all times by attending all mandatory trainings offered or promoted by Jordan Health.
Education And Experience Required:
· High School diploma or equivalent is required.
· One year of directly related experience in a health care setting is strongly preferred.
· Two years working in a position requiring customer interaction, demonstrating the ability to handle competing priorities.
· Computer or business school training is highly desirable.
· Bilingual in Spanish preferred.
Licenses And Certifications:
· For native English Speakers who present as bilingual in Spanish, proof of proficiency in Spanish (written and speaking) required prior to hire.
· For native Spanish Speakers who present as bilingual in English, proof of proficiency in English (written and speaking) required prior to hire.
Special Skills, Knowledge Required:
Must be able to demonstrate competency in:
· MS Office Applications (Word, Excel, Outlook).
· eClinicalWorks or other electronic health record preferred.
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.
Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
Salary : $20 - $21
