What are the responsibilities and job description for the Customer Experience Specialist position at Anthony Plumbing, Heating, Cooling, and Electric?
As a Customer Experience Specialist, you are part of a team that supports our customers and each other. In this role, you will be able to utilize your communication and detail-oriented skills. You will also be able to express your optimistic, fun, and outgoing personality.
Are you available to work a flexible schedule that will include some weekend coverage?
The schedule consists of the following:
- Office is open from 7am-9pm
- Full-time and part-time positions available
- Overtime opportunities are available and may be required during peak times
- Some weekends will be expected
Responsibilities:
- Manage a constant volume of inbound and outbound calls
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide consistent and accurate information, utilizing established processes
- Display empathy and understanding toward our customers
- Demonstrate a persuasive approach when offering company’s membership program
Requirements:
- Customer service experience
- Excellent communication and listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Must have evening and weekend availability
- Ability to work confidently and as a self-motivator in a call center environment
- Proficient computer and typing skills (Microsoft Word & Excel)
- High school diploma or equivalent
Benefits:
- Affordable Medical, Dental, and Vision plans
- 401K with company match
- Short- and Long-Term Disability plans
- Accident & Critical Illness Insurance available
- 50K Life Insurance Policy free
- Additional life insurance available
- Parental Leave (including Paternity)
- 6 Paid Holidays each year
- Paid Time Off
At Anthony we provide a fun, family like environment and consider company culture to be very crucial. For this position, we offer incentives and career growth. We offer full benefits and quarterly bonuses to all full-time employees.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?
Experience:
- Call center: 2 years (Required)
Work Location: In person
Salary : $18 - $20
