Order Processing Specialist

Anthony’s Ladies Apparel is seeking an Online Order Processing Specialist to oversee the processing all online shipments from 13 shipping locations. In this role, you will be responsible for ensuring the accuracy of our shipping process and improving the customer experience through on-time or, dare we say it, early deliveries of orders.

You’ll be communicating and coordinating with 12 store managers and an onsite warehouse team in a timely and effective manner, as well as assigning and managing up to 400 orders daily. You will also proactively communicate with customers about their orders and help answer inbound customer service questions.

In addition to having strong communication and customer service skills, the Order Processing Specialist should understand shipping, warehousing, picking, and e-commerce.

What you’ll be doing In this role:

· Work closely with E-commerce team and 12 store locations to get all online orders processed and shipped.

· Coordinate and communicate with store associates, managers, and customers to ensure we are properly picking, packing, shipping merchandise.

· Provide excellent customer service through communicating with customers via phone and email and maintain detailed records and notes for all customer interactions.

· Solve problems that arise in relation to online orders, i.e. shipping issues, customer issues, etc.

· Run and analyze shipping and end of day reports.

· Identify opportunities to improve the online processing, then develop, implement, and manage the solution.

· Support the team to pick, pack and ship online orders, process returns, transfer merchandise and put away merchandise for future picking.

· Other duties as assigned.

This describes you SO well, it’s almost scary!

· You take initiative and look for ways to help your teammates.

· You are organized and like to write things down and take notes – I mean it is why they make all those great notebooks and planners right?!

· You enjoy routine but can handle the inevitable problems when they arise.

· You have a solution-oriented mindset and a strong work ethic.

· People adore working with you because you build and support a climate for them be their best.

· You ask lots of questions and have a desire to learn and challenge yourself.

· People recognize you for your ability to maintain calm in the chaos. I.e., you thrive in a fast-paced environment.

· You’re an effective, clear communicator in all formats.

· You’re practically always on time (or early) and strive to get your work done in a timely and efficient manner.

· You care deeply about your work, colleagues, and your customers.

· You are comfortable on the computer with Microsoft office, email and managing multiple tabs and browsers. This is a 3-screen job.

· You do whatever it takes and the phrase “that’s not my job” is not a part of your vocabulary.

Necessary Skills:

• Completed high school or received GED
• Excellent organizational and communication (written & verbal) skills
• Detail-oriented and an organizational ninja
• Strong proficiency with Windows operating systems and MS Office (Excel & Outlook)
• Basic technical support troubleshooting abilities with computers
• Ability to take direction as well as self-motivate and manage.
• Strong analytical and problem-solving skills.
• Aptitude to learn new processes and systems quickly.
• Interest in fashion and retail a plus
• Must be fluent in English

This position is not for you if:

· You don’t really commit wholeheartedly to anything.

· You don’t like working with people of all different and interesting backgrounds and styles.

· You think you already know everything and learning ended when you left school.

· You have no sense of humor.

· You aren’t open to feedback and supporting a team culture.

· You don’t give people the benefit of the doubt or try to speak kindly to others.

· You don’t live within a reasonable commute to our West Palm Beach office.

The nitty gritty:

This is a full-time employee position working with our e-commerce team. Full-time Anthony’s employees are eligible for the following benefits after certain milestones are hit:

· Paid medical and dental insurance (up to 75% covered by company)

· 401(k) with company match and profit sharing

· Paid time off

· Colleagues who will make you laugh and support you every step of the way

Compensation to commensurate with experience.

This is a full-time position in our West Palm Beach office and distribution center. Please note the interview process may include a phone interview and on-site interviews. Job offers will be contingent on a background check.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16