What are the responsibilities and job description for the Enterprise Technical Success Manager (API) position at Anthropic?
About the role
As a Enterprise Technical Success Manager at Anthropic, you will be a strategic partner and the go-to technical advisor to our enterprise API customers, helping them harness the full potential of our LLM technology to achieve their business objectives. You'll work with strategic customers by providing technical guidance while driving consumption and optimization of Anthropic's API solutions. Your role focuses on helping customers scale their usage effectively, identify new use cases, and maximize the value of their existing API integrations.
Responsibilities:
- Build trusting, strategic relationships with key customer decision makers
- Partner with customers to understand their business objectives and technical requirements and guide them toward optimal utilization of Anthropic's API solutions
- Drive consumption by developing and executing account plans that ground in each customer's business objectives, expand upon use cases that drive toward those objectives, and identify new opportunities for growth
- Help customers optimize their applications through deeply understanding Anthropic's API capabilities, methodology, and prompting techniques
- Monitor API usage patterns to mitigate risks, provide recommendations for optimization, and push toward expansion opportunities
- Lead regular customer stakeholder meetings and quarterly business reviews, focusing on usage patterns, success stories, and growth opportunities
- Create demonstrations to showcase potential new use cases and capabilities that build upon existing integrations
- Work cross-functionally with Enterprise Account Executives to identify and pursue expansion opportunities within existing accounts
- Act as the voice of the customer to Product and Engineering teams, providing detailed feedback on customer needs and feature requirements
You may be a good fit if you:
- 5 years of experience in technical customer-facing roles (Customer Success, Technical Account Management, Solutions Consultant, or similar)
- Technical acumen with understanding of APIs, integration concepts, and software development principles
- Experience explaining and demonstrating technical products to various audiences
- Understanding of LLMs and AI technologies, with ability to guide customers on optimization best practices
- Track record of driving technical adoption and consumption in enterprise environments
- Excellent ability to translate technical concepts for various audiences, from developers to executives
- Strong project management skills and ability to manage multiple customer relationships
Deadline to apply: None. Applications will be reviewed on a rolling basis.
