What are the responsibilities and job description for the Inside Sales Representative - On-site position at Anticimex Carolinas?
Killingsworth Environmental is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! At Killingsworth Environmental, we offer competitive pay, ongoing training, and great benefits to our employees. With a large footprint in North & South Carolina, we are seeking enthusiastic individuals with excellent sales skills to join our team!
As an Inside Sales Representative, you will be the initial point of contact when presenting new customers with service solutions at appropriate pricing levels while maintaining and building customer rapport. This position manages all aspects of the inbound/outbound business-to-consumer journey - handling leads by phone, digital submission, and 3rd party lead generation, conducting a consultative approach, assessment and documentation in our CRM. We are looking for a motivated sales professional to join our team and ensure our customers receive the best services our company has to offer.
What you bring to the table:
- Ability to work in a fast-paced and self-motivated environment.
- Exceptional verbal and written communication skills.
- Excellent telephone personality skills and sales experience.
- A consultative approach when selling and educating our customer base on the available services we have to offer them.
- High energy and ambitious - the drive to go after the sales.
- Communicate closely with the field team, managers, customer service, and other departments.
- Excellent organizational and time management skills to include account follow up.
- A knack for outside-the-box thinking and a love of problem solving & creativity.
- Assist your teammates and managers whenever needed.
Job Responsibilities
- Understanding customers' needs and identifying sales opportunities.
- Explaining and demonstrating features of products and services available to offer.
- Interacts with customers via telephone or email to provide support and information on products or services.
- Ensures that customers are presented with the proper solutions to address pest control and other home service needs.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Fields customer questions and complaints, when the issue is beyond the representative's knowledge, forwards to the assigned specialist or appropriate staff member.
- Logistical planning and routing or service technician schedules.
- A knack for outside-the-box thinking and a love of problem solving & creativity.
- Communicate closely with the field team, managers, sales team, and other departments
- Educate customers on service plans, minor pest knowledge, and general information on Killingsworth.
- Take the initiative to problem solve, research, investigate, and come up with solutions for both customers and teammates creative fashions
- Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Office, Pest Pac, and many other programs that are crucial to Sales Processes.
Job Requirements
- High school diploma or GED
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- 1-2 years of sales experience
- Ability to work Saturday rotation from 10 am - 2 pm (will have a day off during the week if scheduled).
- The ability to multi-task and thrive in a fast-paced environment
- The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused.
- Strong verbal and written communication skills
