What are the responsibilities and job description for the Retention Specialist- On-site position at Anticimex Carolinas?
Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance
Are you ready to join a company that values your growth and provides you with the tools to succeed? If so, this opportunity is perfect for you!
About Us:
Anticimex Carolinas is a leader in pest control solutions dedicated to delivering outstanding service to our customers. We are passionate about customer satisfaction and strive to create lasting relationships built on trust and care. Join our innovative and dynamic team as we continue to grow and provide exceptional service to our customers.
Start your new Career with Anticimex Carolinas!
If You Are:
We're seeking a creative problem solver who loves thinking outside the box and thrives on finding innovative solutions to customer challenges. If you're a dynamic communicator who excels in fast-paced environments and you're eager to join a supportive, collaborative team dedicated to delivering exceptional service, we want to hear from you!
What You'll Do:
In this role, you will address customer needs by managing cancellation requests, overcoming objections, and working to retain business. You'll provide service support and information through phone and email interactions while maintaining accurate customer records and resolving escalated issues or forwarding them to appropriate team members. You'll also plan logistics, route service technician schedules, and collaborate with field teams, managers, sales, and other departments to ensure seamless service delivery. Educating customers about service plans and pest control knowledge will be key, along with leveraging technology tools like Microsoft Teams, Outlook, Office, and Pest Pac to research, investigate, and creatively solve customer and team challenges.
We Are Looking For:
- A knack for problem-solving and creative thinking.
- Strong customer service skills and a solution-oriented mindset.
- An ability to multi-task, manage time effectively, and thrive in a fast-paced environment.
- Excellent verbal and written communication skills.
- A collaborative spirit and drive to achieve team success.
What We Need From You:
- 1-2 years of Customer Service experience.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- The ability to prioritize tasks and maximize performance while staying customer-focused.
We Provide:
- An opportunity to start a new career.
- Year-round employment.
- Paid time off starting at 80 hours per year, up to 200 hours based on tenure.
- 8 paid holidays.
- Flexible schedule.
- Competitive hourly compensation plus overtime opportunities.
EOE
