What are the responsibilities and job description for the Inside Sales Representative position at Anticimex North America?
Job Description:
General Purpose:
Provide pest control proposals to customers and close sales.
Position Responsibilities
- Sitting for majority of shift in front of a computer on the phone with customers/potential customers.
- Approximately 95% of the time will be speaking to and assisting customers.
- Inbound and Outbound calls renew or start pest, weed, or rodent services.
- Inside Sales Reps are responsible for processing payments, scheduling services for residential customers, notating accounts, and coordinating with other departments to assist customers.
- Assist Inside Sales Manager with various projects/campaigns.
- Knowledge of all State regulations and safety procedures.
- Sell additional products and services to existing customers and recognize and report sales leads and opportunities to managers.
- Coordinate with other departments and technicians to ensure completion and customer satisfaction.
- Attend required training meetings.
- Other duties as assigned.
Qualifications and Education Requirements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- High School diploma or GED required
Required Skills
- Ability to communicate both verbally and in writing.
- Proven customer service skills with prior experience
- Basic computer, and email skills.
- Ability to work in a team-based environment with good judgment and decision-making ability.
- Self-starter work ethic and the able to work with minimum supervision to complete tasks.
Preferred Skills
- Some prior pest control experience extremely beneficial.
- Preferred sales experience.
POSITION Requirements
- Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.
- Requires dexterity and data entry skills.
- Expected to work 11am – 7pm Tuesday - Saturday, variable hours may apply during busier seasons or to accommodate customers.
Supervisory Responsibilities
- None
