Front Desk Supervisor - 2nd Shift

Description

Summary:

As the Front Desk Supervisor, you will be responsible for supervising the front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. This position works closely with all internal departments to maintain proper working relationships.

Duties and Responsibilities:

• Trains front desk and reservations staff on duties and responsibilities.
• Assist the Director in the operational duties of the Front Desk and Reservations Departments.
• Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems
• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guests needs and services.
• Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Resolves issues/problems, coaches, and counsels the front desk and reservations team members to ensure a quality operation.
• Maintains a friendly, professional, cheerful and courteous demeanor at all times.
• Responds to telephone and in-person inquiries regarding reservations, resort information and guest concerns in a timely fashion.
• Answers inquiries from potential guests and accepts resort reservations.

Performs other duties as assigned, requested or deemed necessary by management

Qualifications

Qualifications:

• Minimum 1 year of Front Desk experience as a Guest Services Agent, and/or two years’ experience in the Hospitality field.
• Previous supervisory experience is preferred but not required.
• Must be at least 18 years of age.
• Must be willing to work days, evenings, weekends, and holidays.

OTHER SKILLS AND ABILITIES

This position requires the associate to possess excellent guest service skills with a high energy level.  Individual should possess good oral and written communication skills as well as be detail oriented.  Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).  

Physical Demands:

Long periods of standing, stretching, bending, squatting, walking and lifting.