What are the responsibilities and job description for the Field Service Manager position at Anton Paar USA?
Overview
You are...
a leader who is dedicated to outstanding customer satisfaction and a coach who can convert observations from the field and from data analysis into improvements in training and customer experience.
As a Field Service Manager and key member of the Western Region Management team, you manage the field service team and ensure a uniform, efficient delivery of industry-leading customer service. This role is based at our Western Region Headquarters in Torrance, CA.
The base salary range for this position is $91,000/year to $103,000/year. The comp package includes a bonus. We offer full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years.
We are ...
focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life.
Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.
Responsibilities & Qualifications
Your responsibilities include:
- Managing the field service team, including personnel decisions, performance appraisals, and training requirements
- Monitoring metrics including MTBF, MTTR, revenue/head, profit margins, etc.
- Maintaining policies and procedures according to corporate and industry standards, and ISO 17025 requirements
- Reporting of failure trends and product weaknesses
- Travel with Field Service Team (up to 40%, including overnight)
Skills and qualification you will need:
- Bachelor's degree in Engineering, Physics, or related field
- Strong troubleshooting, communication, and interpersonal skills
- 3 years of management/leadership experience and 3 years of experience in a technical services environment
- Strong customer service skills
- Valid driver's license and passport
We Offer
Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We also offer unique and rewarding positions with competitive salaries, an award-winning benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.
Anton Paar USA, Inc. is an Equal Opportunity/Affirmative Action/Disability and Veteran Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This position is not eligible for current or future work authorization or visa sponsorship.
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Salary : $91,000 - $103,000
