What are the responsibilities and job description for the Technical Support Representative position at Anton Paar USA?
Overview
You are...
a logical thinker skilled in troubleshooting, enthusiastic about working with complex technologies, and a professional, committed to customer satisfaction.
As Technical Support Representative, you will work as part of our Advanced Technical Services team on instrument maintenance, repair, training, and customer support. You will report to the ATSC Service Supervisor in Ashland, VA. The base salary range for this position is $27.55-$33.35 per hour, depending on experience. Anton Paar USA offers full benefits, profit sharing bonuses, and a $10,000 anniversary bonus every five years.
We are ...
focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life.
Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.
Responsibilities & Qualifications
Your responsibilities include:
- Training, maintenance, calibration, and repair of assigned product lines
- Phone support for internal and external customers, troubleshooting
- Supplemental travel to customer sites throughout the USA
- Administrative tasks related to service work.
You will need these skills and qualifications:
- Bachelor's degree in engineering or related technical field
- Good communication and customer service skills
- Experience in troubleshooting electronics, working with schematics, test equipment and tools.
- Ability to travel up to 30% (including overnight travel)
- Valid driver's license and passport
We Offer
Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We also offer unique and rewarding positions with competitive salaries, an award-winning benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.
Anton Paar USA, Inc. is an Equal Opportunity/Affirmative Action/Disability and Veteran Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This position is not eligible for current or future work authorization or visa sponsorship.
#LI-Onsite #LI-AC1 "in-office”
Salary : $28 - $33
