What are the responsibilities and job description for the Marketplace Chargeback and Refund Specialist position at antonline?
We have staff to move up with up and am seeking staff to fill in and be part of the growing opportunities we have working for Antonline.
Antonline is leading online computer and electronics reseller with very high tech and internally developed software.
We are antonline.com, a highly regarded e-commerce company utilizing sophisticated software to achieve competitive advantage. If you are an experienced Customer Service Professional who can quickly process orders, respond to customer disputes and have effective communication, we have an opportunity for you.
This is a great opportunity for someone with seeking advancement in a company with continued growth of 20 to 30% year to year.
Responsibilities:
Respond to dispute or chargeback requests by providing verified tracking and proof of delivery.
Utilize understanding of company policy as marketplace or merchant policy
to refund customers within the guidelines.
Refund items returned based on policy and guidelines,
Ability to independently access the required amount to refund
Must be managed on a timely basis,
Requirments
Our company develops its own internal technology and automation. Employees are expected to utilize the technology and manage multiple tasks.
Excellent interpersonal/ team skills
Outstanding verbal and written communication skills
Must have ability to adapt to a fast paced technology environment.
Above average computer, analytical skills and initiative.
Good judgment and accuracy is critical.
College degree preferred, but industry experience is valued.