What are the responsibilities and job description for the Senior / Staff Data Scientist position at Antora Energy?
The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.
This is a full-time, hourly, position reporting to the Supervisor, Financial Coordination.
Location : Field Based Role - candidates MUST reside in the PST or MST timezone.
The schedule for this role is Monday through Friday, 11 : 00am EST - 8 : 00pm EST (8am - 5pm PST / 9am - 6pm MST)
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Establish and maintain positive working relationships with patients and physicians' offices, as well as with internal departments.
Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverables.
Execute timely follow-up with customers to secure requested information.
Accurately log communications and hand-offs in systems.
Review accounts, understand current status, and communicate account needs clearly.
Answer all incoming calls and assist customers with reimbursement-related requests.
Ensure consistency across customer-facing functions.
Identify opportunities for additional or improved services to meet unmet customer needs.
Ensure all communications and interactions are in line with Novocure's patient-forward mission.
Perform all other duties or priorities assigned by management as needed.
QUALIFICATIONS / KNOWLEDGE :
High school diploma or equivalent experience; Associates or Bachelor's degree preferred.
0-2 years of experience in healthcare or in a customer-facing role.
Familiarity with basic medical and insurance terminology preferred.
Experience working with CRM and documentation management systems preferred.
Familiarity with Microsoft Office and SAP preferred.
Strong written and verbal communication skills with internal and external customers.
Demonstrated excellence in meeting and exceeding customer expectations.
Effectiveness in de-escalating and resolving difficult situations.
Ability to solve problems and set priorities.
Ability to work independently with minimal supervision.
Ability to work cooperatively in a fast-paced office setting.
ABOUT NOVOCURE : Our vision is patient-forward, aspiring to make a difference in cancer.
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
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