911 Dispatcher

Under the direct supervision of the 911 Sergeant, the Dispatcher receives requests for police, fire, emergency medical and other types of assistance from the public. The Dispatcher dispatches and or relays calls for service to the appropriate agencies or units. 911 Central Dispatch is a 24-hour operation. Employees will be required to work any shift, including weekends and holidays, and will be required to work overtime as needed.

TYPICAL DUTIES AND RESPONSIBILITIES:(may include but are not limited to the following:

1. Receives incoming 911 emergency and non-emergency phone calls from the public requesting police, fire, emergency medical, or other assistance.

2. Refers non-emergency calls to the appropriate agencies or departments.

3. Classifies the nature of call. Determines the priority of call. Determines the appropriate emergency service agency (s) to handle the call.

4. Monitors status charts and computer screen to determine units available.

5. Monitors internal alarm system (s) that indicate location of fire or other emergency.

6. Assists emergency service units in the field by securing and verifying information through computers, department’s files, records and other available sources of data.

7. Obtains and coordinates the assistance of police, fire medical, wrecker, utility, public works departments and other agencies as needed.

8. Maintains accurate records of complaints, logs, and information received.

9. Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units.

10. Operates recorders, E911 displays, computer aided dispatching equipment / software, LEIN and NCIC computers / software, typewriters, and other dispatch-related equipment.

11. Trains new Dispatchers and assists the 911 Sergeant in evaluating the progress and/or performance of probationary employees.

12. Keep work area clear and free of clutter.

13. Perform other related duties as required and/or directed.

1. High school graduate or GED equivalent.

2. Preferably a minimum of and/ or in a public emergency service field/agency (police, fire, ambulance dispatch).

3. Ability to type 40 words per minute after errors.

4. Must possess a valid driver’s license.

5. Successful completion and certification as a National Academy Emergency Medical Dispatcher (Clawson EMD Training Program), and required re-certification as required.

6. Successful completion and certification of an approved CPR course, and required re- certification.

7. Successful completion of an approved 80 hour Michigan Emergency Training Program/or Training/Experience equivalent as approved by the Director.

8. Successful completion of “Basic LEIN Training”.

1. Skilled in the use of modern communication equipment, phones and computers.

2. Ability to understand and relay concisely complex oral and written instructions.

3. Ability to maintain an effective working relationship with other employees, agencies, and the general public

4. Ability to remain calm in stressful situations.

5. Ability to sit for long periods of time, 10, 12, 14, or 16 hours.

6. Ability to gain essential information from callers.

7. Ability to spell accurately.

8. Ability to exercise good judgment and think quickly.

9. Ability to accurately record facts in correct categories.

10. Ability to maintain confidentiality.

11. Must be able to see, hear and speak well to receive and transmit radio, computer, and telephone communications.

12. Successful completion of application process, including an in depth background investigation for security purposes.

13. Pass drug testing, physical, background and reference checks.

14. Antrim County reserves the right to waive, amend, add, or delete any and/ or all of the requirements. Must meet the minimum requirements. Must be able to perform all essential duties and responsibilities successfully with or without reasonable accommodations.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

PHYSICAL DEMANDS

May be required to balance and reach with hands and arms. Must be able to sit and stand for long periods of time. Need to be able to talk proficiently. Must be able to hear and see adequately, including looking at detailed maps and information, for long periods of time.

WORK ENVIRONMENT

[This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements]:

Sitting, standing for long periods of time. Occasionally required to walk. Frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision, the ability to adjust focus and ability to work at computer and or screen for long periods of time. Ability to lift 20 pounds or more. Ability to lift and move supplies, and other items while performing other tasks. Ability to hear and talk in person and through devices such as telephone and radio. May be required to change shifts due to call-ins.

Notice of Nondiscrimination

Antrim County believes employees should be able to work in an environment free of discrimination and harassment. Discrimination or harassment of or by any employee because of race, color, religion, national origin, age, sex, height, weight, disability or any other protected characteristics that are protected by state or federal statutes is unlawful and will not be tolerated.

Job Type: Full-time

Pay: From $19.91 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Overnight shift
• Rotating weekends

Work Location: In person

Salary : $20