What are the responsibilities and job description for the Service Advisor position at Antwerpen Automotive?
Hiring Immediately - Experienced Service Advisor
Company Story:
At Antwerpen Automotive, we believe in taking care of our team. We know that having the right talent in the right place is the first step to having a productive work environment and a successful company. It starts with our people.
When you join the Antwerpen Family, not only will you receive incredible benefits and a competitive salary, you will also receive opportunities to grow.
Antwerpen Nissan is an integral part of the Antwerpen Family. We specialize in selling a wide variety of Nissan vehicles. We pride ourselves on our excellent inventory and our superb customer service standards.
Job Description:
Antwerpen VW is seeking an experienced Service Advisor to develop lasting customer relationships and provide our clientele with product solutions that best meet their needs. The Service Advisor plays a pivotal role as our service departments point of contact with our customers. They identify our customers' problems and arrange for the appropriate service. Then they set and manage expectations internally and externally until the project is completed. The ideal candidate is reliable and possesses excellent communication skills as well as prior experience in a similar role.
Job Duties/Responsibilities:
- Understand and identify our customers’ automotive problems
- Arrange and schedule appropriate service solutions
- Prioritize essential services when scheduling jobs
- Offer customers a variety of options to meet their needs
- Set and manage the expectations of both our customers and mechanics regarding each service request
- Continuously keep the customer updated on repair needs and completion times
- Distribute work between technicians efficiently
- Take ownership of the customers experience by going above and beyond to leave a positive impression
- Remain up to date on our service products and offerings
Qualifications:
- A valid driver's license and a clean driving record
- Excellent interpersonal and customer service skills
- Consistent attention to detail
- Able to capably communicate with a variety of personnel
- Must be able to maintain an organized schedule
- Professional demeanor
- Ambitious and eager to learn the intricacies of any new or existing service products
- Able to reliably complete tasks on time
- Must have the ability to multitask in a fast-paced environment
- Previous experience in a customer facing automotive service role (required)
Experience:
For this role we are exclusively for candidates with previous experience in a customer facing role in an automotive service environment. The ideal candidate would be ready to get started on day one.
Benefits:
- Our programs aim to enhance your work-life balance
- Sales Recognition Program
- Start earring Paid Time Off (PTO) on your first day of employment.
- 401(K)
- Excellent Health, Vision, and Dental Insurance
How to Apply:
If you meet the qualifications and are ready to take on a leadership role in the automotive sales industry, we invite you to apply. Please submit your resume and be ready to explain why you’re the right fit for this position.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
Join our team and drive your career forward with the Antwerpen Auto Group. We look forward to having you on board!
