What are the responsibilities and job description for the Managed Care Specialist position at Anveta Health Inc?
Job Overview
As a Care Specialist, you will play a crucial role in providing exceptional customer support and ensuring a positive experience for our clients. This position requires strong communication skills and the ability to analyze customer needs effectively. You will be responsible for handling inbound and outbound calls, assisting with inquiries, and delivering high-quality service in a fast-paced environment. A commitment to excellence and a passion for helping others are essential for success in this role.
Responsibilities
- Provide outstanding customer service through effective communication and problem-solving skills.
- Handle inbound and outbound calls to assist customers with inquiries and support requests.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions using computerized systems.
- Utilize phone etiquette to ensure a professional and courteous interaction with clients.
- Collaborate with team members to enhance service delivery and improve processes.
- Support multilingual customers by providing assistance in their preferred language when applicable.
Qualifications
- Previous experience in a customer support or call center environment is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Proficiency in using office software and computerized systems for data entry and analysis.
- Ability to analyze customer issues and provide effective solutions promptly.
- Multilingual abilities are a plus, enhancing our capacity to serve diverse clientele.
- Excellent interpersonal skills with a focus on teamwork and collaboration.
- A proactive approach to problem-solving with attention to detail.
Join our team as a Care Specialist where you can make a difference in the lives of our customers while developing your skills in a supportive environment.
Job Type: Contract
Pay: $18.00 per hour
Expected hours: 37.5 per week
Shift:
- Morning shift
Work Location: In person
Salary : $18
