What are the responsibilities and job description for the NJAOC SCCO Help Desk Analyst position at Anveta, Inc?
Role: Help Desk Analyst
Location : Trenton, NJ
Duration: 6 Months
Job Description
Selected applicants will be required to work remotely. Candidate will need to work Onsite for the first few weeks for training. Hours are Monday- Friday- 2:00 pm to 10:00 pm REMOTE or Wednesday - Sunday 2:00 pm to 10:00 pm REMOTE
Note: 35 hour workweek.
Location : Trenton, NJ
Duration: 6 Months
Job Description
Selected applicants will be required to work remotely. Candidate will need to work Onsite for the first few weeks for training. Hours are Monday- Friday- 2:00 pm to 10:00 pm REMOTE or Wednesday - Sunday 2:00 pm to 10:00 pm REMOTE
Note: 35 hour workweek.
- Excellent Communication is Needed.
- All training will be conducted on premises at 25 Market St. Trenton, NJ.
- 2-year college degree or equivalent technical study - preferred
- Training on the AOC procedures and system will be provided.
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
- Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
