What are the responsibilities and job description for the IT Support Lead position at ANX Home Healthcare & Hospice Care?
About ANX : Founded in 2007 by nurses whose visions for the company are built on client-focused quality care for patients and their families first – ANX is committed to providing expert, reliable care utilizing best practices with an emphasis on community health.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Home Healthcare : We provide physician-ordered skilled nursing and health care services to homebound patients recovering from illness or injury. We have worked with physicians and families in developing custom home care solutions for patients requiring specialists in wound care, diabetes management, cardiac rehabilitation, physical therapy, occupational therapy, speech therapy, nutritional assessments and dietary counseling.
ANX Hospice Care : ANX also provides 24 / 7 hospice care for individuals with limited life expectancies or for patients no longer willing to seek aggressive medical treatment. Hospice care is provided by our specially-trained team of health care professionals, including a medical director / physician, medical social worker, skilled nurse, home health aide, spiritual counselor and hospice volunteer.
With these strong values, we are able to partner with multiple insurances, offer an array of services, and have been awarded with :
- Best Places to Work (2017 to 2022) - SF Business Times / Silicon Valley Business Journal
- Gold Seal of Approval from The Joint Commission for meeting rigorous performance standards in delivering quality, safe care
- CMS - Center for Medicare & Medicaid Services Certified
- Health Plan of San Mateo Preferred Partner
- Kaiser Permanente Preferred Partner
- Dignity Health Preferred Post-Acute Care Partner
- 5.0 Star Reviews on Indeed
- 4.6 Star Glassdoor Rating with 95% CEO approval
Benefits Of Joining ANX :
Position Summary :
Lead and manage Help Desk inquiries. Provide guidance and strategies for end-user and project site help desk support, training, and documentation. Provide strategic ownership over the ticketing system's use and workflow. Ensure timely and accurate end-user setup of computers, mobile devices, and software installation. Utilize tools and automation to drive efficiencies within the help desk team. Resolve escalated issues and provide guidance on resolving complex issues. Collaborate with external System Administrators in maintaining and supporting all ANX's systems. Develop, and coordinate IT projects, upgrades, and helpdesk reports.
Job Functions & Responsibilities :
Minimum Qualifications :
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Salary : $60,000 - $67,000
