What are the responsibilities and job description for the Member Support Manager- Multiple Clubs- Watford City, Williston, Sidney MT position at Anytime Fitness?
Why Join Our Anytime Fitness Team?
Let’s grow together, and become better together! We strive to be the best professionals in the fitness industry. We are a high energy team that will do anything we can to provide an incredible experience for our staff and members. The fitness industry is always changing, so our team's mindset is quick to adapt, grow, and succeed with whatever challenges may come our way. If you are someone who wants to grow professionally, is passionate about positively influencing others health, wants to build the Anytime Fitness brand, and wants to be a part of a team of fitness professionals, Anytime Fitness - MDS Fitness is the right place for you!
WE OFFER BENEFITS YOU WON’T FIND ANYWHERE ELSE IN THE INDUSTRY!!!
WHAT WE OFFER…
- Industry best Health Insurance
- Dental and Vision Insurance
- Life Insurance, Long- and Short-term Disability Insurance
- Company Matched 401(k); Roth IRA available
PLUS Much More!!!
Member Support Manager:
SUMMARY: The primary role of the Member Support Manager is to provide a world-class experience to all customers in the facility for which they are assigned; this is done through fitness consultations, evaluations, and regular check-ins with current customers. The Member Support Manager needs to have customer service in the front of their mind to build relationships with their customers. This position is also responsible for building and maintaining financial profiles for personal training customers. As the leader of the club’s personal training department as well as a team of personal trainers, this position calls for strong leadership skills, proficient social skills, and a commitment to growth. This position does require travel to various locations based upon company needs.
DUTIES AND RESPONSIBILITIES:
- Sales and Portfolio Management- Maintain accurate financial profiles for personal training members and promote the department’s financial growth.
- Facility Management- Maintain the integrity of the facility and equipment.
- Service Standards- Provide excellent customer service, which includes regular engagement with members such as helping them to create and achieve goals.
- Customer Satisfaction- Make decisions regarding positive and negative feedback, cessation of personal training membership requests, and other inquiries.
QUALIFICATIONS/REQUIREMENTS:
- Must be able to travel with own vehicle (reimbursement is offered).
- Needs to be able to work from facility.
- Needs to be able to work required hours as listed:
- Monday- Thursday– 11a-7p
- Friday – 8a-12p
- Strong communication skills.
- Strong knowledge of health, fitness, and physiology.
- High school diploma or general education degree (GED).
- Bachelor's Degree (BA) from four-year college or university in Exercise Science (preferred, but not necessary).
- One year of fitness training experience.
- Certificates, licenses and registrations required: CPR/AED Certification, Current Personal Training Certification (or ability to be certified within 90 days)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
