Regional Support Team Lead - Madison, NJ

Regional Support, Team Lead- In Office

Summary :

At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it!

The Regional Support Team Lead provides critical administrative, operational and customer service support to our Coldwell Banker branch offices, leaders, and agents in a specified pod of regional offices. This role serves as the first point of escalation and they manage the workflow of the team while ensuring there is coverage in all offices. They provide coaching to the Regional Support Specialists (RSS) in their pod. In addition to Lead responsibilities, the role assists with supporting the particular office they work out of. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including; partnering with branch leaders, acting as a liaison with our different departments and business partners, processing agent transactions and office administration.

This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

Responsibilities:

Lead Expectations:

• Serve as the first point of escalation for branch and team while managing Regional Support Specialist (RSS) workflow and office coverage.
• Coach and mentor RSS’s in the pod and manage RSS Team huddles.
• Partner with Branch Managers on administrative and agent needs.
• Provides RSS Leadership with performance feedback on the team and encourages positive communication and collaboration.
• Manage compliance issues.

Branch Leader Support:

• Collaborate with Branch Manager to maintain office promotional items, sales meetings, new agent orientations and office culture

Agent Support:

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
• Support Agents with any technology, process or operationally related questions
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Work with Agent Onboarding Team to ensure successful agent onboarding

Office Organization:

• In collaboration with our facilities and IT partners, ensure all items in the office remain in working order and the office operates smoothly.
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed

Transaction Support:

• Ensure our agents’ transactions are efficiently and accurately processed to ensure that commission payments are timely. Scan physical checks if needed,
• Point of contact for following up on missing documentation or escalation of transactional issues.
• Database entry and updates – MLS, Transaction Manager
• Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Qualifications:

• 2 or more years of office administrative support experience required; leadership experience strongly preferred
• 1 or more years customer service experience preferred; Prior Real Estate office experience preferred
• Strong written and verbal communication skills with a strong focus on positive outcomes and satisfaction
• Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software
• Proficiency with Microsoft Office
• Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams
• Customer focused, delivery oriented, ability to multi-task
• Willingness to be “nimble” and adjust priorities as needed

Anywhere is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups