Technical Support Specialist - Hamptons, NY

The Corcoran Group is a leading real estate firm known for its exceptional service and innovative approach. We are committed to providing our clients with the highest level of support and expertise. Our team is dynamic, collaborative, and dedicated to excellence.We are looking for a proactive and customer-oriented Technical Support Specialist to join our IT team. This role requires travel to various locations, including Montauk, East Hampton, Southampton, Sag Harbor, Shelter Island, Cutchogue, and Westhampton Beach, to provide on-site technical support. The ideal candidate will be responsible for resolving hardware and software issues, ensuring seamless IT operations, and delivering exceptional service to our team members. This opening requires in person work in the office for the following : 5 days per week Monday to Friday from 9 : 00 am to 5 : 00 pm.Key Responsibilities : Provide on-site technical support to users at various locations, including Montauk, East Hampton, Southampton, Sag Harbor, Shelter Island, Cutchogue, and Westhampton Beach.Diagnose and troubleshoot hardware and software issues.Install, configure, and maintain computer systems and applications.Document and track issues using a ticketing system.Escalate complex problems to higher-level support teams as needed.Offer training and guidance to users on IT best practices and tools.Maintain up-to-date knowledge of company software and hardware.Qualifications : Bachelor's degree or equivalent; may consider candidates without a degree given applicable work experience.1 years of experience in a customer centric business environment.Strong knowledge of Windows and Mac operating systems.Familiarity with remote desktop applications and help desk software.Excellent problem-solving and communication skills.Ability to work independently and travel to various locations.Customer-oriented mindset with a focus on providing exceptional service.Relevant certifications (e.g., CompTIA A , ITIL) are a plus.Physically able to bend, stoop, climb, walk, and lift & carry heavy objects (up to 20 lbs).Through its New York City, Hamptons and South Florida brokerages, along with its rapidly growing affiliate network, Corcoran® is home to more than 120 offices and more than 5,000 independent salespersons in key urban, suburban, and resort markets nationwide. Corcoran is a subsidiary of Anywhere Real Estate Inc.Anywhere Real Estate Inc. () (NYSE : HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate () , Century 21® () , Coldwell Banker® () , Coldwell Banker Commercial® () , Corcoran® () , ERA® () , and Sotheby's International Realty® ()The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report () .You’ll find our commitment to diversity reflected in our achievements : Recognized as one of the World’s Most Ethical Companies since 2011.Anywhere has also been designated a Great Place to Work since 2019.Recognized by Fortune as one of America’s Most Innovative Companies.Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.EEO Statement : EOE including disability / veteran