Welcome Center Specialist II - US Based Remote

Welcome Center Specialist- Remote

The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer’s needs and conduct regular follow-up with customers to ensure agent satisfaction.

Responsibilities :

Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process

Conduct preliminary real estate needs assessment

Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect

Obtain consent to refer customer to Anywhere Real Estate affiliated companies

Ensure product referral placement is in compliance with client policy

Negotiate referral fee for out of network broker registrations

Manage out of network broker revenue due Cartus

Manage placed referrals ensuring customer satisfaction with assigned real estate agent

Serve as a resource for the Cartus consultant and customer for agent / brokerage issues

Critical Dimensions :

Excellent verbal and written communication skills a must

Strong computer proficiency a must

Ability to navigate multiple systems with ease a must

Multi-tasking a must

Instant rapport building skills required

Interpersonal / influencing skills

Ability to overcome objections

Ability to prioritize workload

Attention to detail

Strong data integrity

Strong planning and organizing skills

Must be internally motivated and a self-starter

Teamwork

Qualifications / Selection Criteria :

1-2 years of business experience

Previous sales or real estate experience a plus

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.

Anywhere Real Estate Inc. ()  (NYSE : HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate () , Century 21® () , Coldwell Banker® () , Coldwell Banker Commercial® () , Corcoran® () , ERA® () , and Sotheby's International Realty® ()

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.  Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.  With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report () .

You’ll find our commitment to diversity reflected in our achievements :

Recognized as one of the World’s Most Ethical Companies since 2011.

Anywhere has also been designated a Great Place to Work since 2019.

Recognized by Fortune as one of America’s Most Innovative Companies.

Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement : EOE including disability / veteran