Regional Support Specialist - Baltimore, MD

Regional Support Specialist   - Baltimore, MD

At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it!    

We are looking for a Regional Support Specialist (RSS) to join our team and add value to our real estate agent’s experience. In this role, you will provide critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents. The RSS will work primarily in one location and will occasionally be asked to support other local offices. They will provide support digitally and in-person while acting as a liaison with our different departments and business partners. In addition, they are responsible for ensuring the agents are supported in their marketing efforts; especially social media strategy and supporting our marketing programs.  

This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.  

Responsibilities:  

Agent Support  

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business  
• Support Agents with any technology, process, or operationally related questions  
• Promote a friendly, inclusive office culture that reinforces our agent value proposition  
• Work with Agent Onboarding team to ensure successful agent onboarding process  

Branch Leader Support  

• Support and collaborate with Branch Manager to maintain office promotional items, sales meetings, new agent orientations, office culture, and light social media marketing  

Office Organization  

• In collaboration with facilities and IT partners, ensure all items in the office remain in working order and the office operates smoothly 
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed  
• Greet and direct agents/customers  

Transaction Support  

• Ensure our agents’ transactions are complete for compliance, efficiently and accurately processed, commission payments are timely, and adjustments are avoided. Scan physical checks, as needed  
• Point of contact, as needed, for following up on missing documentation or escalation of transactional issues  
• Database entry and updates – MLS, Transaction Manager  
• Systems review of Trident and Transaction Manager, issue resolutions submitted through OnBase system 

Minimum Qualifications:  

• 2 years experience in a professional setting with a strong customer first approach; Prior Real Estate office experience preferred  
• Experience with marketing support, including marketing tools and social media preferred  
• Strong written and verbal communication skills  
• Technologically inclined to support basic operating systems including PCs and Macs and ability to navigate computer software  
• Proficiency with Microsoft Office  
• Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams  
• Customer focused, delivery oriented, ability to multi-task  
• Willingness to be “nimble” and adjust priorities, as needed  
• Ability to travel to additional offices in the region on an as needed basis  

 Anywhere is proud to offer a comprehensive benefits package to our employees including: 

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D 
• 401(k) savings plan with company match 
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time 
• Paid Family & Paternity Leave 
• Life Insurance 
• Business Travel Accident Insurance 
• All employees receive access to LinkedIn Learning 
• Tuition reimbursement for approved programs 
• Employee Referral Program 
• Adoption Assistance Program 
• Employee Assistance Program 
• Health and Wellness Program and Incentives 
• Employee Discounts 
• Employee Resource Groups 

 #INDJOBS